Patient Service Rep Team Lead Neurology Full-time

Benefits

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

• Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional and financial well-being.
• Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

The  PSR Team Leadreflects the mission, vision, and values of NM, adheres to the organization’s Code of Personal Conduct and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The PSR Team Lead provides support to clerical staff by facilitating efficient workflow, assisting with various clerical activities, and performing related administrative functions.  This role leads the work of clerical staff, ensures efficient workflow, maintains neat, clean and safe workspace and patient waiting areas, promotes patient satisfaction by interacting with patients in a professional, friendly manner, and safeguarding patient confidentiality.

Under the direction of the Operations or Practice Administrator, this position regularly assigns, instructs and verifies the work of other clerical staff, provides training and orientation of new employees, and identifies and helps resolve staff and operational issues.

Responsibilities:

• Leads the work of clerical staff within the practice.
• Serves as a role model and resource to clerical staff.
• Provides training and orienting to all clerical roles, and maintains training and orientation materials and records.
• Creates and manages the staffing schedule.
• Monitors and evaluates policies and procedures to suggest operational changes.
• Participates in conferences and meetings, and represents the work unit on organizational initiatives
• Ensures efficient patient flow through the site.
• May perform other duties as assigned.

Qualifications

Required:

• High school diploma or GED equivalent.
• Previous experience in a customer service position.
• 1 year experience with patient registration or similar role.

Preferred: 

• Bachelor’s degree.
• Previous experience in a healthcare setting.
• Working knowledge of medical terminology.
• Bilingual

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.