Client Phlebotomy Scheduler-Full-time Days

The salary range for this position is $23.57 - $30.64 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Remote work from Illinois, Wisconsin, Indiana, Missouri, Iowa, or Ohio

Description

This is a full-time, 40 hours per week, hybrid scheduling position. Also requires weekends and on call.

The Client Phlebotomy Scheduler reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Presents a friendly, approachable, professional demeanor and appearance while providing a service to client offices.
• Responsible for the organization and scheduling of staff assigned to client offices.
• Responsible for morning call offs.
• Prioritizes tasks and can multi-task.
• Provides Lab Day 3 training to new hires joining the Phlebotomy team.
• Serves as a role model while coaching and developing staff.
• Presents a friendly, approachable, professional demeanor and appearance.
• Provides accurate information and timely updates to other departments within HealthLab.
• Addresses questions and concerns promptly, or identifies appropriate person or recourse to do so.
• Demonstrates teamwork by helping co-workers within and across departments.
• Communicates effectively with others, respects diverse opinions and styles and acknowledges the assistance and contributions of others.
• Uses organizational and unit/department resources efficiently.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Participates in efforts to reduce costs, streamline work processes and improve and grow services we provide.
• Provides follow up on test results to appropriate individuals in a professional and courteous manner.
• Continuously updated on information by reading emails and demonstrates compliance in MediaLab.
• Complies with all organizational policies regarding ethical business practices.
• Performs clerical work; faxing, printing, and filing.
• Demonstrates the values of team concept on a consistent basis.
• Interacts with all team members in a professional manner and aids/assists coworkers to complete assigned tasks.

AA/EOE.

Qualifications

Required:

• Bachelors degree.
• Previous oversight of managing a team.
• One or more years of customer service experience.

Preferred:

• Two plus years of experience in customer service, high volume scheduling.
• Knowledge of medical terminology.
• Experience utilizing computer software programs.

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.