Manager Rehab Patient Services - Marianjoy Patient Access

The salary range for this position is $34.09 - $46.03 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

The Manager, Rehab Patient Services reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Manager, Rehab Patient Services is responsible for registration and scheduling activities of multiple outpatient Rehabilitation Services Clinics in consultation with the Regional Director of Rehab, RS Operations Manager and/or clinical staff.

This position is responsible for supervision, hiring, training, teaching, coaching/disciplinary action and scheduling of front office staff. The Manager contributes to the development and implementation of policies and procedures.

This position will have comprehensive knowledge of Rehabilitation Services patient needs and will work to ensure smooth and efficient scheduling and registration to ensure efficient delivery of care, including problem resolution. This position will have comprehensive knowledge of CPT and ICD coding and health insurance patient billing. The Manager is an integral part of the practice leadership team.

Responsibilities:

• Provides staff with an environment that supports their professional role, health, and well-being.  
  • Coaches, mentors, and develops staff. 
  • Advances professional practice through education and certification. 
  • Partners with other health professionals and leadership in supporting the patient experience. 
  • Partners with clinical leaders to schedule staff for adequate coverage to meet the needs of the department; maintains attendance records and completes accurate payroll. 
• Attracts, develops, and retains exceptional team members and provides them with an environment that fosters excellence through continuous learning. 
  • Collaborates with Human Resources and other managers to ensure appropriate staffing. 
  • Facilitates interview process and onboarding of new staff.  
  • Advances innovative retention strategies for staff. 
  • Collaborates with Director/ Manager to have accountability for annual employee engagement results and action plans.  
  • Manages the annual performance evaluation process in their areas of accountability.  
  • Manages the disciplinary process as appropriate, and following NM HR policy. 
• Customer Focus:  
  • Proficiently uses NM Patient Engagement tools and resources to actively seek methods of concurrent and retrospective feedback from customers. 
  • Listens to customer feedback and implements solutions and/or interventions as appropriate. 
• Creative Leadership:  
  • Translates organizational vision into a unit or service area vision that engages staff in contributing to and achieving that vision. 
• Coaching and Development:  
  • Provides daily, just-in-time feedback to improve performance and self-esteem of staff. 
  • Uses NM HR tools to consistently track coaching discussions and actual performance of associates to ensure accountability. 
  • Seeks ways to match staff members’ talents and career interests with organizational opportunities. 
• Business Operations: 
  • Reviews, revises, and enforces policies and procedures
  • Attends system level Patient Access committee meetings and disseminates pertinent information to RS Patient Access team members and RS Director and Managers
  • Collaborates with NM system Patient Access Teams (Call Center and FCC) to promote aligned annual goals and workflows
  • Collaborates with NM system Revenue Cycle and Patient Accounts teams to promote aligned annual goals and workflows
  • Uses NM tools to track and trend unusual occurrence reports. 
• Continuous Learning:  
  • Continually examines ways to improve business relationships with customers, suppliers, community, etc. 
  • Seeks and is open to innovative ideas from a wide range of sources; encourages others to share knowledge and best practices. 
  • Partners with other NM RS Patient Access Managers to coordinate educational projects for staff. 
  • Assists with departmental and/or hospital-wide project teams. 

Qualifications

Required:

• Bachelor’s degree or equivalent; In lieu of degree, minimum of 5 years of healthcare patient access leadership experience required; specifically, experience related to: scheduling, registration and billing cycles. 
• Minimum of 1 year of relevant leadership experience.

 

Preferred:

• Experience with Epic EMR (Patient Scheduling, Registration and Billing modules)

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.