Guest Services Representative Part Time Rotating Shifts

Benefits

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Pay Starting at: $16.17+ per hour based on experience

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

• Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional and financial well-being.
• Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

32 Hours/Week

Schedule: Sunday, Thursday, Friday and Saturday 12:00pm to 8:30pm

The Guest Services Repreflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

This role provides reception and assistance to all visitors, vendors, and patients of Marianjoy Rehabilitation Hospital and answers, screens, and direct internal and external phone calls.

Responsibilities:

• Provides appropriate communications in emergency situations.
• Provides infection control screening for all employees, visitors, vendors, and outpatients.
• All services are performed with the highest level of customer service.
• Welcomes outpatients, visitors, vendors, and business partners and directs them to the proper location
• Follows all hospital infection control screening procedures including taking temperatures and asking screening questions
• Supervises and provides guidance to volunteers in assisting visitors, vendors and business partners
• Assures that policies and procedures related to visiting hours/visitation and safety are enforced
• Utilizes EPIC electronic medical record to view daily patient/room census, Private/Confidential patients, and allowed visitors (based on current policy at any given time)
• Provides visitors with wheelchairs, escort or general information as needed
• Implements emergency procedures in coordination with safety team, communicating with them via 2-way radio
• Communicates service needs, issues and potential problems via sentact request or 2-way radio for urgent matters with security, engineering and housekeeping
• Receives floral deliveries and delivers them to proper person
• Delivers other patient items dropped off at front desk
• Processes and delivers patient mail. Mail for discharged patient is returned to sender
• Provides patient room #'s to ambulance/medicare drivers as needed
• Utilizes front desk procedures guide to clarify roles and responsibilities
• Provides project support for other departments
• Assures reception areas remain clean, neat and organized

Qualifications

Required:

• High School or Equivalent (GED)
• Computer experience is required.
• 2 or more years of Customer Service experience.
• Ability to interface with a variety of people and provide the highest level of customer service

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.