Physician Services Specialist, Full Time

The salary range for this position is $22.03 - $27.54 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

The Physician Services Specialist is responsible for the administrative support of the NM Regional Medical Group Physician Services Department.  These responsibilities include administrative support for the Manager of Physician Services, Physician Recruiters and Physician Liaison in a time sensitive, highly professional environment.

The Physician Services Specialist will be responsible for the Professional Expense Reimbursement Processing, administrative support of Regional Medical Group Grand Rounds, New Provider Orientation and events.

The Physician Services Specialist will assist in the development, planning and implementation of customer service strategies to support the core objectives of NM Regional Medical Group. This includes support surrounding recruitment, onboarding and service retention of RMG providers.  

Responsibilities:

Administrative support for the NHNMG Physician Services department.

Responsible for updating and maintaining the NHNMG NMI microsite.     

Processing of Professional Expense Reimbursements (PERP) for physicians and advanced practice providers employed through the medical group.  This includes new hire welcome email, providing new hires expense guidelines, processing reimbursements and tracking balance amount.  Provide ongoing support and service to all users.

Responsible for the creation of onboarding itinerary information for all physicians and APP providers.  This includes identifying training dates and other key onboarding elements/requirements.

Through the NM Provider dashboard and internal NHNMG onboarding tools, create monthly New Provider Orientation attendee list. 

Responsible for department supplies, communications and monthly meeting updates.

Manage the NHNMG Physician Services general mailbox.

Facilitate and manage monthly NHNMG Grand Rounds.  This includes outlook invite including agenda, securing presentation from speakers, facilitate live streaming of the event and subsequent posting to microsite.  Also validating information with CME office to adhere to established guidelines as required for presentation.  Responsible for editing the grand rounds recording and maintaining the grand rounds microsite. 

Support the click boarding process for new hire physicians.

As needed, support physician recruiter with itinerary site visits, conference room scheduling and other miscellaneous tasks associated with site visits.

Utilizing the NM Peoplesoft system for processing medical staff dues and payment requests.

Assist in NHNMG events planning and other tasks as needed.

Qualifications

Required:

• Associates Degree
• Excellent interpersonal and organizational skills. 
• 3-5 years’ experience in a business office with a strong emphasis on database management and customer service.
• Strong Microsoft Office skills including Word, PowerPoint, and Excel.

Preferred

• Familiarity with Smart Sheet a plus.
• Attention to detail. 
• Critical thinking skills to manage tasks appropriately.
• Ability to relate to all levels of the organization such as medical leadership and other hospital executives. 
• Previous experience in a healthcare environment, preferably with direct physician contact.
• Ability to prioritize workload independently.

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.