Central Distribution Assoc SBO

The salary range for this position is $17.82 - $24.95 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

The Central Distribution Associate SBO reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Enter appropriate documentation of all account activity through system notes or account revision.
• Completes patient account review in response to external requests and forwards itemized bills.
• Sort, scan, distribute, and file account documentation in accordance with department guidelines.
• Sort and distribute mail.
• Follow-up on any returned mail as directed by NMHC returned mail procedures.
• Act as a backup to SBO Self Pay Financial Assessors as needed and performs other duties and responsibilities, as assigned.
• Consistently meet the current productivity standards in sorting, scanning, and handling high volumes of mail.
• Consistently meet the current quality standards in handling all mail in a timely and orderly manner.
• Provide individual contribution to the overall team effort of achieving the department AR goal.
• Demonstrate proficient use of systems and execution of processes in all areas of responsibilities.
• Identify opportunities for system and process improvement and submit to Central Distribution Lead Financial Assessor.
• Operate office equipment and machinery and utilizes ergonomic workstations, equipment, and supplies.
• Utilize assigned menus and pathways in external software applications.
• Report application problems to the Central Distribution Lead Financial Assessor.
• Interact with internal customers including HIM, Revenue Integrity, Patient Access, and the SBO in a professional manner to achieve revenue cycle department AR goals and objectives.
• Follow NMHC's general Policy and Procedures, the Department's Policy and Procedures, and the Emergency Preparedness Procedures.
• Practice HIPAA privacy standards and ensure compliance with patient health information privacy practices.
• Attend training and seminars as assigned and approved by department management.
• Assist the Operations Coordinator and Team Lead Financial Assessor with special projects and other duties as assigned, as necessary.

AA/EOE

Qualifications

Required:

• High school diploma.
• 1 year of related work experience or college degree.
• Working knowledge of physician and facility billing and follow-up including understanding of insurance rules and regulations especially Medicare and Medicaid.
• Knowledge of HIPAA standards.
• Ability to perform mathematical calculations.
• Excellent communication skills when dealing with patients, families, public, co-workers, and professional offices.
• Basic knowledge of medical terminology and billing practices.
• Extensive experience and knowledge of PC applications, including Microsoft Office and Excel.
• Ability to:
  • Learn quickly and meet continuous timelines.
  • Exhibit behaviors consistent with principles of excellent service.
  • Demonstrate and maintain competency as required for job title and the unit/area(s) of assignment.
  • Exhibit behaviors consistent with standards of performance improvement and NMHC values.

Preferred:

• 2 + years of college or college degree.
• Call center or telephone work experience.
• Knowledge of Epic Systems.
• Two (2) years of progressive work experience in a hospital/ physician billing or SBO environment.
• Detail-oriented, good organizational skills, and ability to be self-directed.
• Strong time management skills, managing multiple priorities and a heavy workload in a high-stress atmosphere.
• Flexibility to perform other tasks as needed in an active work environment with changing work needs.
• High-level problem solving, analytical, and investigational skills.
• Excellent internal/external customer service skills.
• Excellent communication skills to include oral and written comprehension and expression.

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.