Care Coordination Lead-Case Management Full Time Days

Benefits

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

• Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional and financial well-being.
• Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

The Care Coordination Lead reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Collaborates with the director of care coordination to oversee the discharge planning process and operations of the case management team.
• Serves in a lead role by utilizing communication skills to build trusting interdisciplinary relationships; engaging in conflict management, coaching, mentoring, and staff development; fosters an environment for shared decision making.
• Collaborates with the director of care coordination to provide the case management team with an environment that supports their professional practice, health and well-being.
• Coaches and mentors and develops case managers in their professional practice.
• Collaborates with director and department secretary to ensure appropriate and complete orientation of new staff. Identifies appropriate preceptor(s) and assigns schedule to new staff.
• Collaborations with case managers to ensure resources are coordinated to meet patient needs.
• Partners with physician to build a collaborative inter-professional practice environment.
• Contributes to annual employee performance evaluation and is present when evaluation is given.
• Serves as the case management expert and collaborates with the director of care coordination for the implementation of evidence based practice.
• Practices case management in the care coordination department.
• Collaborates with the interdisciplinary team in care coordination.
• Ensures process improvement initiatives are sustained. Facilitates the development and implementation of evidence-based practice projects.
• Customer Focus:
  • Clearly identifies the internal and external customer(s) for their unit or service area and their respective requirements/expectations.
  • Actively seeks methods of concurrent and retrospective feedback from customers, listens to customer feedback and implements solutions and/or interventions as appropriate.
  • Continually examines ways to improve business relationships with customers, suppliers, and the community.
• Creative Leadership:
  • Translates organizational vision into a unit or service area vision that engages team members in contributing to and achieving that vision.
• Coaching and Development:
  • Provides feedback to improve employee performance and engagement.
• Continuous Learning:
  • Seeks new ideas from a wide range of sources; encourages others to share knowledge and best practices.
  • Maintains active membership in Professional Organization and shares current, relevant information.
• AA/EOE.

Qualifications

Required:

• Master's degree in Social Work from a CSWE accredited school of social work & Licensed Clinical Social Worker (LCSW) OR Graduate of an accredited school of nursing with a BSN.
• Master's degree in Social Work from a school of Social Work accredited by CSWE.
• Minimum of three years of case management experience in an acute care setting or health care environment.

Preferred:

• ACM certification.

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.