Lead Client Services Clinician CMA - Concierge Medicine Cardiology

The salary range for this position is $32.39 - $42.10 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

The Lead Client Services Clinician reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Leads the work of Client Services Clinicians within the practice.
• Serves as a role model and resource to clinical staff.
• Provides training and orientation to all medical assistants, and maintains training and orientation materials and records.
• Monitors and evaluates policies and procedures to suggest operational changes.
• Leads meetings/huddles.
• Assists with delegating daily assignments to clinician team
• Participates in conferences and meetings and represents the work unit on organizational initiatives.
• Ensures efficient patient flow through the site.
• Takes patient vitals.
• May administer shots/injections.
• Greets incoming patients.
• Acts as a liaison between the Program and other hospital departments/physician offices.
• Escorts the patient throughout the day to meet their needs.
• Trouble shoots and problem solves care delivery issues.
• Notifies clinic leadership and/or appropriate department/physician office of deviations in the patient’s schedule.
• Assures that patients arrive promptly at scheduled appointments.
• Makes adjustments to the patients’ schedule to eliminate or minimize delays.
• Provides each department and/or physicians and administrators with the necessary requisitions needed and collects appropriate medical reports and billing statements.
• Collects and tracks medical information for internist prior to scheduled exit conference.
• Pre-orders lunch for patients as requested.
• Sets up rooms prior to the arrival of patients and cleans up after last patients exit.
• Assembles patient exit packet for internist prior to scheduled exit conference or debrief.
• May assist with: Electrocardiogram, venipuncture, immunizations, sets up procedure trays, specimen collection and/or Clinical Laboratory Improvement Amendments waived testing as directed by provider.
• Provides high quality care: Prepares and stocks exam rooms in treatment area by following established protocols for disinfecting and sterilizing equipment and instruments.
• Participates in environmental safety rounds.
• Monitors and maintains equipment and instruments.
• Assists in disposing expired items.
• Adheres to office opening and closing procedures.
• Performs other duties as assigned.

Qualifications

Required:

• Must have either:
  • LPN licensure in Illinois OR
  • EMT licensure in Illinois OR
  • Be a certified Medical Assistant
    • Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA), OR
    • Registered Medical Assistant (RMA) through American Medical Technologists (AMT), OR
    • National Certified Medical Assistant (NCMA) through the National Center for Competency Testing (NCCT)).
  • American Heart Association accredited Basic Life Support (BLS/CPR) certification.
  • Seven (7) to ten (10) years’ experience as a Medical Assistant.
  • Proficiency in the use of office and medical equipment.

Preferred:

• Bachelor’s degree.
• Epic SuperUser

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.