Manager Care Coordination Full time Days

The salary range for this position is $59.43 - $71.32 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

The Manager Care Coordination reflects the mission, vision, and values of NM, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. Manager of Care Coordination provides autonomous and direct management, coordination, and monitoring of the Care Coordination Team to ensure efficient and effective functioning and performance. This leader will develop innovative and proactive processes to facilitate appropriate, timely, and seamless patient care across the healthcare continuum, in order to achieve optimal clinical and patient experience outcomes. The Manager will also ensure appropriate and efficient utilization of services and resources. The manager will demonstrate expertise in clinical pathways, counseling, evidence-based practice, empathy, staff and patient advocacy, discharge planning services, professionalism, leadership abilities, anddevelopment of processes/policies while working autonomously to make critical decisions pertaining to the management of the care coordination team. The individual in this position will provide leadership for Social Services, Care Coordination Total Joint Navigator, and Bundled Payment for Care Improvement teams, yet is not limited by the aforementioned. The Manager of Care Coordination will oversee supervisors and additional leadership within care coordination. Description - Manage day-to-day operations of the Social Services Team. Coordinates workflow and staffing in the department, including re-direction of resources to critical areas dictated by circumstances and staffing patterns. Reviews and approves/denies staff time-off requests based on departmental needs. - Maintains responsibility for the outcomes and operations of the above-mentioned teams. - Develops and monitors annual department capital and operating budgets. Also reviews monthly budget expenses and provides explanations for variances. - Provides leadership guided by the servant leader philosophy to all direct reports. Provides support, guidance, and supervision to team members by problem solving complex situations that involve practice issues and customer relations. - Ensures the Case Management Team maintains competencies in addressing behavioral, social, financial, and environmental issues, in order to achieve optimum clinical quality, patient satisfaction, and cost effectiveness of care and support throughout initiatives. - Provides support to Supervisor of Case Management when addressing performance concerns, providing disciplinary action, and participating in other crucial conversations, including Associate termination. - Collaborates effectively with multidisciplinary team to create and lead initiatives designed to comply with the changing landscape of healthcare and enhancing the System's move toward value based purchasing. - Prepares and performs annual and mid-year performance evaluations of the Supervisor of Case Management. - Reviews, approves, and supports Supervisor of Case Management during mid-year and annual performance evaluation process. - Educates the multidisciplinary team and other department leaders on delays in throughput, resource utilization, process breakdown, and care enhancement. - Creates department goals in collaboration with leadership, Manager of Utilization Review and Supervisor of Case Management. Maintains responsibility for departmental outcomes. - Ensures department policies and processes meet current standards of the Joint Commission, as well as all federal, state, and regulatory governing bodies. - Revise and/or create new policies and processes as needed to meet the changing landscape of healthcare as well as to meet the unique needs of the community. - Manages technology needs of the team including the submission of IT requests to appropriate parties, identification of needs, and areas of improvement. - Works in collaboration with the Supervisor of Case Management to develop agendas and facilitate team meetings. - Maintains open communication with leadership and keeps leadership apprised of important issues and concerns that arise on the team. - Works in consistent collaboration with the Manager of Utilization Review to maintain efficient and seamless processes of the Care Coordination Department as a whole. - Develops a highly effective team in a matrix environment, collaborating with leaders and physicians to support efficient service lines and business initiatives. - Evaluates the effectiveness of team and organizational outcomes and leads performance improvement efforts following an established performance improvement method. Works collaboratively with stakeholders to identify opportunities for improvement and implement best-practice solutions in areas such as patient, physician, and staff satisfaction, clinical outcomes, and financial performance. Facilitates gathering, analyzing, and presenting data to monitor outcomes. - Integrates Northwestern Medicine Health System mission, vision and values with staff, providers, patients and visitors. - Identification of population served by this position: This position requires knowledge of the principles of growth and development over the life span and the ability to assess data reflective of the patients status. Includes being able to interpret the appropriate information needed to identify each patient's requirements relative to the patient's age-specific needs. - This position actively maintains confidentiality for patients and their families, as outlined in the Northwestern Medicine Health System Patient Confidentiality policy - Performs other duties as assigned

Qualifications

Required: - Masters Degree in a Human Services related field or Bachelors Degree in Nursing. - Licensed Clinical Professional Counselor (LCPC), Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Doctor of Psychology (Psy. D.), or Registered Nurse (RN) licensure required. - AHA BLS Provider Certification - Minimum of 3 years of nursing or behavioral health. Acute care setting preferred. - Physical ability to perform functional requirements as detailed. - Meets all Case Manager/Social Services competencies. - Minimum of 3 years of supervisory or management experience. - Exudes confidence, professionalism, and optimism when leading others in the workplace. - Knowledge of local psychosocial and community resources with strong relationship skillset - Effective communication, collaboration, computer, and organizational skills. - Knowledge of Joint Commission standards, as well as all Federal, State, and regulatory governing bodies requirements. Preferred: - Knowledge of insurance guidelines, CMS requirements, and other payor source requirements.

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.