Account Services Coordinator Michigan Full Time Days

Benefits

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

• Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional and financial well-being.
• Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Remote work from Illinois, Wisconsin, Indiana, and Iowa

Description

This position is remote, however, travel to client sites in and around Detroit and East Lansing Michigan is required.

The HealthLab Account Service Coordinator reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

• This position will serve as the Sales/Client support liaison both in-house and out in the field setting. In this role, the Account Services Coordinator will maintain relationship management responsibility while executing new project startups and assisting with the on-boarding process supporting both the Sales & Client piece. Identify, prioritize and oversee day-to-day service needs specific to a client office.  This position will establish and maintain customer relationships with key operating and clinical leaders both in person and via telephone communication. Effective coordination across NMHC teams will be essential to meeting entity needs and customer expectations. This position is responsible for recognizing trends in clients’ offices and facilitating re-education alongside the sales/service and phlebotomy teams. Ongoing and effective communication of all issues, including a required escalation of outstanding issues and status updates, are expected. This position will require travel to client offices 3-5 days a week.

Responsibilities:

• Provide a high level of customer service both internally and externally.
• Ongoing support of our teams and the overall business including various pricing projects and special requests.
• Act as a liaison between the client, sales team, main lab, supply, courier, LIS, client services and billing.
• Provide ideas and suggestions to increase efficiencies not only in regards to client office but also internal processes.
• Responsible for on-boarding new account startups from start to completion working alongside the sales rep and key personnel in the client office.
• Ability to effectively work with HealthLab internal operations along with new clients to resource prioritized initiatives and escalate as necessary
• Responsible for on-going management of p-file trends and deliver improvement measures
• Attend meetings as needed to review client dashboards/issue tracking and communicate accordingly
• Participate / Coordinate end user testing/acceptance of system changes and modifications with client interfaces along with sales.
• Problem solves application and workflow issues and works through barriers to achieve results by collaborating effectively with operations
• Serves as an expert in process improvement in assisting end users and operational leaders in effective workflow design supported by decision support tools
• Conduct ongoing on-site visits to client accounts to initiate and form relationships in an effort to retain client relationships.
• Attend on site meetings, as required.
• This position will require a high level of organization, time management, and problem resolution.

Qualifications

Required:

• Minimum of 1-3 years of customer service experience.
• Recent college graduates are encouraged to apply.
• Bachelor's degree.

Preferred:

• MLT or equivalent lab work experience.
• CERT MLT

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.