Reading Room Assistant Radiology Full-time Days

The salary range for this position is $17.27 - $23.32 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

The Reading Room Assistant reflects the mission, vision, and values of Northwestern Memorial HealthCare adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards. The Reading Room Assistant works under the general supervision of a Department Administrator or Manager and is primarily responsible for minimizing interruptions and improving workflow that supports the physician's activities.

Responsibilities.

• Order, track, locate, and file radiology films, jackets, and requisitions.
• Pick up and deliver X-rays as needed.
• Ensure all X-rays are prepared for the radiologist to read.
• Ensure all X-rays have been read before filing. Record results.
• Manage and resolve Quality Assurance issues.
• Communicate with other members of the health care team any problems related to maintaining the efficiency of the file room operation.
• Reception Desk, Appointment Making.
• Greet patients in a friendly and professional manner to ensure optimal delivery of customer service to patients, members, and co-workers on the phone and in-person using skills and abilities required for the age of the person being served.
• Check patients in for exams in an accurate and timely manner.
• Complete CPR forms correctly and/or any additional forms needed.
• Maintain files containing requisitions in an accurate manner.
• Handle challenging situations so that patient and organization needs are met.
• Minimize emotional situations and accommodate members when the organization has let members down.
• Ensure member receives proper written instructions and preparation information for an exam.
• Retrieve necessary jackets and charts for appointments.
• Pick up and deliver inter-departmental mail.
• Maintain computer appointment schedule and files containing requisitions.

Competencies / Performance Expectations

• Please refer to NM Performance Standard Competencies.
• Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers.
• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking, and creativity when resolving customer issues.
• Ability to effectively handle challenging situations.
• Ability to balance multiple priorities.
• Excellent verbal and written communication skills, especially in public speaking.
• Ability to use personal computers and select software applications.
• Ability to analyze data for decision-making purposes.
• Strong computer skills, including Microsoft Office, Outlook, and database entry.
• Ability to maintain a high degree of confidentiality.
• Ability to adapt to changes in the work environment, delays, or unexpected events.
• Demonstrates attention to detail and monitors own work for accuracy.

Qualifications

Required:

• High school diploma or GED.
• Minimum six (6) months of experience in a clerical position dealing with the public.

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.