Voice Engineer Associate, Network Services, Full-time, Days

Benefits

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

• Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional and financial well-being.
• Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

The Voice Engineer Associate, reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Northwestern Medicine Information Services drives innovative, high-value solutions to transform health care.

We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests as well as internal clients across the organization. To ensure excellence, our team goes to extraordinary lengths to ensure that our systems work together seamlessly.

Northwestern Medicine understands that technology plays an integral role in shaping the future of health care. Information Services strategically supports the organization by:

• Leveraging AI, automation and rollout of advanced cyber controls that support digital transformation strategies
• Implementing advanced technologies in clinical and administrative areas
• Furthering development of the end user support model to help enhance modern infrastructure

Responsibilities:

• Performs adds/moves/changes and performs preventative maintenance on enterprise telephony systems 
• Proactively monitors and resolves potential service interruptions 
• Provides Tier 3 support for telecom service requests and repairs received via service tickets 
• Creates and maintains team and end-user training materials, diagrams, and documentation 
• Manages small-scale telephony system and interface projects 
• Procures equipment and maintains inventory levels at standards 
• Maintains telephone records and procedures 
• Develops a broad working knowledge of the full range of NM IS network platforms 
• Responds thoroughly and promptly to customer needs as defined in conjunction with our customers 
• Works effectively in supporting NM IS application teams with project and support activities 
• Prepares and delivers effective support by seeking a thorough understanding of team, department, and organizational goals and objectives 
• Provides after-hours support as part of a team on-call rotation 
• <10% travel required for external site projects and support  

Qualifications

Required:

• 0-3 years of experience in similar role 
• Excellent written and verbal communication skills
• Outstanding customer services skills
• Ability to work both independently and collaboratively in a team environment

Preferred:

• Bachelor’s degree 
• Entry level certifications or equivalent experience or training in Cisco Networking, Microsoft Teams, and/or CompTIA areas of focus 
• Knowledge of telecommunication networks
• Understanding of infrastructure wiring and connectivity

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.