System Operations and Performance Program Manager - Perioperative Services

The salary range for this position is $58.14 - $78.49 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

The System Operations and Performance Manager reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

The System Operations and Performance Manager will lead planning and implementation activities for all Northwestern Health Network Facilities. This will include the development budgets, work plans and metrics and coordination of internal and external resources to execute activities.   The System Operations and Performance Manager will work closely with managers, directors, and clinicians to develop and monitor work plans to achieve the department’s strategic goals and objectives. Additionally, the System Operations and Performance Manager leads people by using communication skills to build trusting interdisciplinary relationships; engages in conflict management, coaching, mentoring, succession planning, and staff development; fosters an environment for shared decision making.

 

Responsibilities:

• Assists with day-to-day business operations at NMH (i.e. managing blanket POs, monthly financial reporting, ad hoc analysis etc.)
• Manages NMH routine capital process: reviewing requests, recommending prioritization, submitting projects etc.
• Supports both NMH and system budgeting process
• Oversees OR billers and PeriOp Informatics team
• Leads system wide financial improvement projects (i.e. improving supply cost per case, enhancing financial reporting etc.)

 

Core Function:  System Operations Performance Manager

• Leads the development and implementation of approaches to attain top decile performance in safety, quality, financial and operational efficiency throughout the system
  • Apply project management, group facilitation, and change management skills to lead large, complex projects
• Monitors outcomes, tracks trends, and develops improvement plans to achieve system projects
• Accountable for structure and processes to improve efficiency and quality outcomes, including the facilitation of system committee meetings
• Summarize and present project information to a variety of audiences including both executive leadership and front-line staff
• Manage teams that support the day-to-day operations and performance management. For example:
  • Operations analysts
  • Billing specialists that support posting charges

Basic Core Skills:

• Collaboration:
  • Work collaboratively across functions and hospitals, facilitating meetings to drive work forward while valuing unique skills and capabilities of each participant
  • Establish and execute effective and efficient communication mechanisms which enable continuous exchange of project status, ideas and information, and project developments among team members, NM Executives (project sponsors) and vendor partners. 
• Customer Focus:
  • Clearly identifies the internal and external customer(s) for their unit or service area and their respective requirements/expectations.
  • Actively seeks methods of concurrent and retrospective feedback from customers, listens to customer feedback and implements solutions and/or interventions as appropriate.
• Analytical Mindset
  • Strives to be a data driven leader and decision maker – utilizing data to guide decisions and achieve optimal outcomes
  • Has the ability to conduct complex data analysis
• Creative Leadership:
  • Translates organizational vision into a unit or service area vision that engages team members in contributing to and achieving that vision.
  • Commitment to establish and maintain a team environment that embodies inclusion, empathy, and respect
  • Provides feedback to improve employee performance and engagement
• Continuous Learning:
  • Seeks new ideas from a wide range of sources; encourages others to share knowledge and best practices.
  • Continuously identifies opportunities for personal professional development
  • Foster a culture of learning, mentorship, and professional development in our pursuit to be better
  • Promote a psychologically safe environment that encourages sharing errors and ideas to encourage continuous quality improvement

Additional Functions 

• Other duties as assigned

 

Qualifications

Required

• Master’s degree or current enrollment
• Minimum of 2 years of people leadership experience
• Expertise in Microsoft: Word, Excel, Power Point
• Demonstrated project management and organizational skills, demonstrated analysis and problem-solving skills, excellent oral and communication skills, demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization. 
• Experience managing large, complex projects
• Exceptional communication and change management skills
• Holds general business acumen
• Ability to summarize and present information to a variety of audiences

Preferred:

• Minimum of 2 years’ experience in a healthcare environment

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.