Resource Coordinator, MRI Full Time Days

The salary range for this position is $31.22 - $42.14 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

The Resource Coordinator, Imaging Support Services reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Resource Coordinator serves as a resource for patient support and imaging support staff. This role provides outstanding and professional Customer Service to all internal and external customers.

Responsibilities:

• Provides leadership and direction for imaging support staff.
• Serves as a resource for other patient liaisons.
• Provides leadership in “Patients First”, the Guiding Principles and “AIDET” standards through modeling behaviors and coaching others.
• Maintains patient confidentiality per HIPAA regulations.
• Coordinates patient flow through the department; resolves various scheduling issues.
• Maintains status as an administrative user in all imaging systems.
• Troubleshoots and assists staff with complex calls and issues.
• Serves as a primary point of contact for referring physicians, attending physicians, radiologists, and all other hospital personnel regarding imaging scheduling.
• Assists Manager with data collection and analysis related to physician productivity and resource utilization.
• Represents the department in handling issues, complaints, and grievances, investigating and resolving issues, including those that affect scheduling workflows and thereby patient care.
• Assists in the direction and control of system activities and operations within radiology.
• Works closely with financial services to alleviate imaging billing problems.
• Supports quality assurance programs for the department.
• Provides end-user training, education, and testing of users for department scheduling.
• Assists in fixing studies with demographic errors.  Splits/merges images into and out of folders and applications.  Monitors and assists in preparing, fetching, acquisition, and transmission of images as necessary to and from all PACS/RIS related clinical equipment.
• Works through the unread exam list to ensure pending cases are assigned.
• Participates in departmental quality improvement activities
• Provides ideas and suggestions for process improvements within the department
• Monitors registration and scheduling, including insurance verification to ensure processing within prescribed quality standards
• Assists with scheduling patients, updating insurance and demographic information, performing medical necessity checks as appropriate, and verifying the authorizations were initiated by the physician’s office.
• Educate patients regarding policies, procedures, expectations, and financial responsibilities.
• May perform other duties as assigned.

 

Qualifications

Required:

• High School diploma or GED equivalent
• Experience with imaging systems in the HIS/RIS/PACS arena.
• Minimum of two years’ experience in customer service or patient relations
• Excellent interpersonal verbal communication skills
• Excellent problem solving skills.

Preferred:

• Associates or Bachelor’s degree.
• Previous supervisory experience.
• Financial aptitude, business orientation or experience/knowledge of hospital-based patient management/patient accounting systems
• Knowledge of medical terminology
• Epic experience
• Healthcare Finance and/or Healthcare Insurance knowledge
• Experience in a healthcare setting, especially patient scheduling and/or registration

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.