Quality Utilization Specialist, Full-time, Days, Hybrid ($4,000 sign-on bonus)

Benefits

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Pay Starting at: $36.00+ per hour based on experience

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

• Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional and financial well-being.
• Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

The Quality Utilization Specialist reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Applies medical necessity screening criteria, level of care guidelines, and professional nursing knowledge to ensure that admissions and length of stay are appropriate.
• Completes initial admission and thereafter continuing stay reviews for all hospitalized patients.
• Facilitates utilization review concurrent with decisions on hospitalization and may perform duties in the Emergency Department, pre and post operative, labor and delivery, external transfer, bed assignment, and/or other access points for hospitalization.
• Collaborates with the Payor Specialists and third party payors to effectively communicate all relevant clinical information based on clinical indicators and the plan of care.
• Acts as a liaison with the clinical care team assuring compliance with managed care contracts and payor guidelines while maintaining quality of care.
• Partners with operational and medical leadership to identify, develop and implement utilization processes that foster the right care at the right time in the right setting.
• Monitors data elements inherently related to Utilization through data reporting tools.
• Effectively resolves utilization dilemmas and as needed uses available escalation pathways (Quality Utilization Medical Director(s) or the Lead Quality Utilization Specialists) to secure further information or expertise to resolve identified issues.
• Makes appropriate referrals to internal physician advisors and contracted third party review company per Department guidelines.
• May participate in interdisciplinary discharge planning rounds to facilitate communication with the care team on documentation and orders necessary to assign accurate medical necessity, level of care, and communication with the payor.
• Interfaces with patients as appropriate to provide education on level of care.
• Actively Participates in Clinical Performance Improvement Initiatives related to Clinical Documentation and Quality Utilization.
• Increases stakeholder understanding of best practices in utilization and internal performance against benchmarks, through a variety of educational forums.
• Develops, coordinates, presents, and participates in service-line and clinician education programs.
• Utilizes standardized reports (metrics/dashboard) and provides updates for physicians and the interdisciplinary team members on a regular basis.
• Collaborates with the interdisciplinary team to promote the resolution of barriers related to utilization of services and institute changes that improve systems and promote optimal utilization practices.
• May assist in the reporting of financial indicators including length of stay, resource utilization, denials and appeals.
• Participates in the development, implementation, evaluation and revision of quality utilization tools in collaboration with the healthcare team.
• Assists in Recovery Audit Contractor (RAC) and other audit follow up and contributes to appeals on insurance denials as requested.
• Maintains current knowledge of federal and state laws and regulations related to utilization.
• Actively participates on departmental and hospital committees and taskforces as assigned.
• Complies with Northwestern Memorial Hospital policies on patient confidentiality including HIPAA requirements and Personal Rules of Conduct.
• Facilitates review of high risk cases by the Office of General Counsel, Corporate Compliance and Integrity, Risk Management and informs appropriate members of the healthcare team as to interventions.
• Coordinates interventions in collaboration with the healthcare team.
• AA/EOE

Qualifications

Required:

• Bachelors Degree in Nursing.
• 5 years of experience in acute inpatient hospital care.
• Proven leadership and diplomacy skills to affect positive outcomes.
• Organizational, team building, coaching, and conflict management to maximize the achievement of utilization outcomes.
• Analytical skills necessary to independently collect, analyze, and interpret data, resolve problems requiring innovative solutions.
• Computer skills including word processing and spreadsheets.
• Licensed Registered Nurse (R.N.) in the State of Illinois.

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.