Program Director, Primary Care Operations

Benefits

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

The salary range for this position is $55.68 - $77.95 (Hourly Rate).

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

• Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional and financial well-being.
• Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

The Program Director reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Program Director will lead planning and implementation activities for the Primary Care Service Line at Northwestern Medicine. This will include managing a portfolio of strategic and operational initiatives of importance to the organization. The Program Director will collaborate with local operations to assure activities are tracked, tools are utilized and appropriate support and education is available. The Program Director will effectively communicate at all levels of Management and will work closely with managers, directors and VPs to achieve the departments strategic goals and objectives and support successful management of daily operations.

Responsibilities:

• Develop short and long term strategic plans for Primary Care operations
• Curate relationships with leadership to ensure timely and appropriate communication
• Responsible for providing leadership to a portfolio of key initiatives and projects through active engagement of NM Executives and all stakeholders
• Sets explicit priorities, establishes effective action plans, and anticipates obstacles and alternatives for challenging but realistic work goals.
• Demonstrated ability to direct and mobilize an organization by strategic thinking, decisiveness, enthusiasm, competence and integrity.
• Demonstrate the ability to deal with the changing environment and to lead/facilitate and manage change efficiently and effectively where appropriate.
• Provide proactive, clear, concise and timely communications regarding status of all initiatives and overall performance reporting among team members, NM Executives and vendor partners. Facilitate continuous exchange of ideas, information and developments.
• Unquestionable integrity, credibility and character with demonstrated high moral, ethical behavior
• Customer and Subject Matter Focus:
  • Utilizes talents, skills, and knowledge in all assignments for the purpose of delivering excellent service to all team members (NM team, NM Executives, NM affiliates, vendor partners, etc.).
  • Guides preparation and delivery of services by seeking a thorough understanding of subject matter, regulations, specific project requirements, customer requirements, tasks and information needs.
• Business and Clinical Knowledge:
  • Understands the major business and clinical processes impacted by key technology and compliance initiatives at NMHC.
  • Advocates the effective use of effective and proven project management methodologies, management techniques, and budget management techniques to manage defined project objectives on-time and on-budget.
• Personal Organization and Adaptation:
  • Responds thoroughly and promptly to customer needs as defined in conjunction with our customers.
  • Actively manages customer/peer relationships and quickly identifies issues follows them through to closure, using oversight guidance as needed.
  • Adapts well to rapid change and multiple, demanding priorities.
  • Seeks to improve talents and skills consistent with overall NMHC direction.
• Team/Interpersonal:
  • Communicates clearly, responsively, and purposely with all team members.
  • Focuses on team success and promotes collaborative efforts with others.
  • Shifts easily among different business, technical, clinical and financial topics and project roles as required by situation.

Qualifications

Required:

• Bachelor's degree
• Minimum 8-10 years industry experience.
• Strong Knowledge of Microsoft
• Demonstrated project management and organizational skills, demonstrated analysis and problem solving skills, excellent oral and communication skills, demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization.
• Demonstrated project management skills.
• Excellent oral and communication skills.
• Demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization.
• Demonstrated analysis and problem solving skills.
• Demonstrated strong leadership capabilities.

Preferred:

• Master's degree in related field.

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.