Physician Support Specialist - Operations Admin Full time Days

Benefits

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Pay Starting at: $30.50+ per hour based on experience

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

• Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional and financial well-being.
• Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

Work Hours: Monday - Friday, (40 hrs/wk) hours flexible. Hybrid role.

* Must have EPIC EMR experience

* Must have experience working with physician's & APPs

The Physician Support Specialist reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Provides at-the-elbow end user support to NM physicians and Advanced Practice Providers (APPs) on software applications specifically designed for provider or clinical use (e.g., Epic). Knowledge of Haiku, Canto, and Dragon preferred.
• Conducts optimization sessions in various settings (e.g., 1-1, small group, large group) on the applications of Epic and associated applications and related workflow processes.  Monitors the effectiveness of the teachings provided.
• Communicates effectively in various instructional forms, including but not limited to: email updates, printed materials, clinical provider/external meetings, and internal meetings.
• Acquires, maintains, and demonstrates current knowledge and competency of associated workflows, including but not limited to ambulatory and in-patient Epic interfaces.
• Rounds regularly at NM clinics within Chicago. Some travel required.
• Identifies need for tips & tricks or optimization sessions based on problem resolution interactions with physicians and APPs.
• Analyzes a variety of assessment data (e.g., reports, end user performance, etc.) to determine provider educational needs and optimization solutions to address gaps or opportunities for improved use of the EMR.
• Leads presentations and interactive activities in an effective and engaging manner, incorporating audience specific details.
• Identifies, communicates and escalates support issues to ensure timely resolution to impacted applications.
• Acts as a resource to aid in ongoing new hire on-boarding, go-live/end-user support, and demonstrations of the Epic system.
• Partners with Training, Quality, Clinical Informatics and other teams as needed to deliver up-to-date/current information to Physicians and APPs.
• Escalates problems in a timely manner to Lead and/or Manager.

Qualifications

Required:

• Bachelor’s degree in health care related field or business or equivalent years of experience
• Electronic Medical Record (EMR) experience
• Strong communication skills and ability to instruct and inspire various levels of end users
• Must be willing to become Epic certified within 18 months of hire date
• Strong organizational, interpersonal, self-motivating, and effective verbal and written communication skills
• Proficiency in Microsoft Word, PowerPoint, and Excel

Preferred:

• Master's degree in related field
• Epic certified
• Prior classroom training experience and expertise
• Knowledge of healthcare workflows
• Familiar with adult education and best practices in regards to adult learning
• Prior experience working with physicians & APPs - highly preferred

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.