Operations Analyst-Specialty Pharmacy, Full-time Days

Benefits

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

• Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional and financial well-being.
• Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

The  Operations Analyst  reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Operations Analyst, under general direction, serves as the primary analytic resource for patient care.  The individual is responsible for working collaboratively with clinical and operational department managers and directors to support the monitoring and analysis of all financial, quality, and operational metrics in all patient care areas.  In addition, the Data Analyst provides analytical expertise to end users with the overall objective of improving performance. The Data Analyst position also includes collection of information, preparation, and dissemination of frequent periodic reports critical to the organization’s operations.  The position supports or leads the creation and distribution of internal and external nursing dashboards and other trending tools.

Responsibilities:

Business and Data Knowledge:  Understand the financial, quality and operational environment at NMH.  Possess an ability to collect, organize and report on data as it pertains to the business and data processes at NMH and the operational characteristics of the various departments.  Exemplifies the effective use of information and systems to report on and improve patient care.

• Obtain, analyze and interpret financial, quality and operational data from multiple internal and external data sources.
• Maintain accurate, up to date analytical documentation and operational dashboards.
• Prepare ad hoc reports for management to understand financial, quality and operational issues.
• Work collaboratively with other departments in the hospital to assist directors and managers in budgeting, variance analysis, achieving budget targets, and setting budget targets
  • Participate in the monthly budget variance reporting processes
  • Support during budget preparation and review
• Seek new, innovative methods to continuously improve reporting processes and workflow.
  • Identify, develop and assist in the implement of key metrics to measure process performance and opportunity
• Provide quality control – ensure 100% accuracy and integrity of all data elements that are reported and distributed.
• Demonstrate understanding of multiple system interfaces and workflow.
• Identify sources of truth related to data management.

Team/Interpersonal:  Communicates clearly, responsively, and purposely with peers, managers and directors (collectively: “customers”) and other stakeholders.  Focuses on team success and promotes collaborative efforts with others. 

• Able to adapt quickly to rapid change and multiple priorities from multiple stakeholders.
• Excellent organization and time management skills.
• Respond thoroughly and promptly to customer needs.  Follow through with customers to closure.
• Highly developed interpersonal skills are required to create behavioral changes in customers.

Customer Focus:  Utilizes talents, skills, and knowledge in all assignments for the purpose of delivering excellent customer service.  Guides preparation and delivery of information by seeking a thorough understanding of the department’s mission, goals, and values.

• Provide departmental and end user support related to reports and systems used within the department including:
• MS Office Suite
• Kronos Workforce
• External data collection and reporting systems (e.g., UHC, IDH-Report Card, NDNQI, etc.)
• Train and develop staff related to reports, systems and interpretation of data.

Additional Functions           

Professional Competencies

• Prepares time estimates for project activities and develops project schedules, monitors performance and reports progress toward those milestones.
• Analyzes information to ensure greater integration of functions within the organization.

Position Differentiators

• Assists in the development of dashboards, budgets and timelines; consistent delivery and performance within established performance parameters.
• Highly developed interpersonal skills are required to create behavioral changes in customers and deal with sensitive situations.
• Maintaining required regular customer communications and reporting, keeping abreast of developments in patient care areas and tracking all analytical requests.
• Leads the effort to identify and resolve data issues with end users.
• Manages one low to medium risk projects at a time.
• Creative problem solving under the constraints of overarching management goals

Qualifications

Required:

• Bachelor’s degree in business or healthcare related field.
• 2-3 years healthcare experience.
• Demonstrated excellent analytical skills.
• Excellent PC-based skills using Microsoft Products (Access, Excel, etc.) and computer knowledge base.
• Excellent verbal and written communication skills
• Licensed Illinois Pharmacy Technician
• Certified Pharmacy Technician

Preferred:

• Master’s Degree.
• Kronos Workforce experience
• Previous experience in healthcare finance

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.