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Manager Support Services - 3rd shift (10:30pm - 7:00am)

Location Chicago, Illinois Business Unit Northwestern Memorial Hospital Job REQID 124668 Job Function Management-Facilities/Support Services Shift Night Job (3rd) Apply Now


  • $10,000 Tuition Reimbursement per year ($5,700 part-time)
  • $10,000 Student Loan Repayment ($5,000 part-time)
  • $1,000 Professional Development per year ($500 part-time)
  • $250 Wellbeing Fund per year($125 for part-time)
  • Matching 401(k)
  • Excellent medical, dental and vision coverage
  • Life insurance
  • Annual Employee Salary Increase and Incentive Bonus
  • Paid time off and Holiday pay

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

  • Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional and financial well-being.
  • Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.


The Support Services Manager reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

This position will assist in directing and overseeing the operational needs of the Support Services departments (includes Environmental Services, Patient Transportation, other). The Manager will coordinate the tasks of the subordinate staff and ensure that staff is trained on the essential duties of their position and executing their daily responsibilities in accordance with The Joint Commission guidelines.

The Manager will be responsible for scheduling staff to meet the needs of the facility, and in doing so, stay in line with budgetary constraints. In the absence of the Director of Support Services, the Manager will act as the administrative liaison between key customer contacts and these Departments. The Manager will work to ensure conformance to the standards and policies of the institute and the NMH mission. These include, but are not limited to: budgets, inventory control, personnel management, maintaining sanitation levels, quality controls/checks, and educational planning.

In addition, the Manager will be responsible for completing evaluations of staff, staff development, staff procurement, and retention. The Manager is a permanent assignment for which staff is selected, based on identified technical/leadership criteria. The Manager has the responsibility and accountability for facilitating and participating in the delivery of quality care of service during a designated shift.



  • High school diploma or GED
  • Previous leadership experience
  • Strong communication skills, organization skills and planning skills
  • Demonstrated problem solving skills


  • 5 years of management experience
  • College degree

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

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