Manager, Infrastructure Cloud Services

Benefits

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

• Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional and financial well-being.
• Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

The Manager Infrastructure Cloud Services, reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Manager, Infrastructure Cloud Services is responsible for the management and leading a team to build and support services in the cloud or onsite.  The Manager is responsible for guaranteeing that technology systems, services, and processes run smoothly and efficiently in support of Northwestern Medicine’s operations.  The Manager will be responsible for troubleshooting software application problems, system administration issues, or network concerns along with systems management and integration functions. 

Northwestern Medicine Information Services drives innovative, high-value solutions to transform health care.  

We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests as well as internal clients across the organization. To ensure excellence, our team goes to extraordinary lengths to ensure that our systems work together seamlessly. 

Northwestern Medicine understands that technology plays an integral role in shaping the future of health care. Information Services strategically supports the organization by:  

• Leveraging AI, automation and rollout of advanced cyber controls that support digital transformation strategies 
• Implementing advanced technologies in clinical and administrative areas  
• Furthering development of the end user support model to help enhance modern infrastructure

Responsibilities:

• Proven experience working in a Cloud/IaaS environment (Private and Public) such as AWS, GCP, Azure or Openstack
• Investigate and troubleshoot software application issues related to the infrastructure
• Perform root cause analysis of infrastructure related activities
• Provide technical guidance or support for the development or troubleshooting of applications or systems issues
• Provide advice on project costs, application design concepts, or application design changes
• Verify stability, interoperability, portability, security, or scalability of system architecture
• Maintain end to end architecture/system with integrated systems
• Plan, coordinate, assign, and account for the work of Systems staff
• Coordinate the development of annual systems plans
• Supports the delivery of work leveraging Agile, Scrum, and / or Kanban
• Monitor, measure, and report customer service levels against agreed upon performance standards 
• Demonstrate the ability to “get things done”, effectively direct the execution of the projects to support the achievement of successful, on-time and on-budget delivery of IT commitments.
• Manage resource agility/versatility for all direct reports and assist with progression of employee career paths
• Manage vendor relationships, contracts, and contract management policies for cost-effectiveness, negotiate licensing agreements, plan for major software/infrastructure upgrades, and ensure that service management processes are used.
• Demonstrate the ability to deal with the changing environment and to lead/facilitate and manage change efficiently and effectively where appropriate
• Manage operating and capital budgets to meet NMHC budget goals
• Unquestionable integrity, credibility and character and demonstrated high moral, ethical behavior

Additional Functions:

• Present to NM operational leadership meetings
• Present to industry conferences as needed
• Represent NM at local user groups and symposiums

Qualifications

Required:

• Bachelor’s degree or equivalent experience 
• Additionally, 5 or more years of experience in Information Services management of Cloud, On Prem, and Virtualized Services. 
• Management experience with complex, cross-organizational systems. 
• Demonstrated project & process management skills. 
• Demonstrated budget management skills. 
• Demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization. 
• Demonstrated analysis and problem-solving skills. 
• Experience working with and negotiating with external vendors. 
• Experience working with and negotiating vendor contracts. 
• Excellent team building skills. 
• Excellent verbal and written communication skills.
• Outstanding coordination, facilitation, consultation, and conflict resolution skills. 

Preferred:

• Healthcare technology background
• Master’s degree in related field

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.