Manager-Conference Center

The salary range for this position is $45.57 - $63.79 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

The Manager, Conference Center  reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

• This individual is responsible for the day to day management of the conference centers in Feinberg, Prentice and Lavin, as well as additional conference rooms throughout campus, including oversight of the audio visual systems across campus, budget and strategic initiatives. 

RESPONSIBILITIES:

• Manage all daily operational activity for Conference Center, including but not limited to, all scheduling of internal meetings and events, external sales and event planning, coordination with catering team, day of event and meeting coordination and set up and any audio visual system activity.
• Manage and mentor Conference Center staff to ensure excellent service and fulfillment of both individual and departmental goals.
• Interact with internal and external clients, including meeting leaders, participants and catering staff to ensure seamless execution of events. 
• Demonstrate superb customer service skills. 
• Develops and manages department’s annual budget with revenue targets.
• Establish annual rate sheet inclusive of market competitive room rental fees, housekeeping and administrative costs and dedicated audio visual support expense.
• Develop strategic sales and event planning for the space on Lavin 18, including room rental fees, preferred vendor lists and audio visual support.
• Manage all Conference Center equipment and develop strategic replacement plan for furniture and audio visual systems, consistent with NM standards.  To the extent standards do not exist, coordinate with campus partners to develop appropriate standards.
• Manage all necessary third party service personnel and work, including audio visual assistance and repairs.
• Responsible for development and improvement of processes and on-line systems providing access to conference center resources
• Development of protocol and strategy around Northwestern Memorial’s audio visual technology creating consistency across the organization.
• Works with the Director to plan and develop the department’s strategic plans and yearly goals.

Qualifications

Required:

• Bachelor’s degree
• Excellent written and verbal communication skills
• Proven ability to build and lead a team
• Strong ability to manage multiple projects and events
• Creative and flexible with exceptional follow-through
• Ability to work in a large, complex environment

Preferred:

• Experience in the hotel or service industry

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.