Lead Client Services Clinician CMA - Human Longevity Lab, Full time Days

Benefits

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

• Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional and financial well-being.
• Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

The Lead Client Services Clinician reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Leads the work of Client Services Clinicians within the practice.
• Serves as a role model and resource to clinical staff.
• Provides training and orientation to all medical assistants, and maintains training and orientation materials and records.
• Monitors and evaluates policies and procedures to suggest operational changes.
• Leads meetings/huddles.
• Assists with delegating daily assignments to clinician team
• Participates in conferences and meetings and represents the work unit on organizational initiatives.
• Ensures efficient patient flow through the site.
• Takes patient vitals.
• May administer shots/injections.
• Greets incoming patients.
• Acts as a liaison between the Program and other hospital departments/physician offices.
• Escorts the patient throughout the day to meet their needs.
• Trouble shoots and problem solves care delivery issues.
• Notifies clinic leadership and/or appropriate department/physician office of deviations in the patient’s schedule.
• Assures that patients arrive promptly at scheduled appointments.
• Makes adjustments to the patients’ schedule to eliminate or minimize delays.
• Provides each department and/or physicians and administrators with the necessary requisitions needed and collects appropriate medical reports and billing statements.
• Collects and tracks medical information for internist prior to scheduled exit conference.
• Pre-orders lunch for patients as requested.
• Sets up rooms prior to the arrival of patients and cleans up after last patients exit.
• Assembles patient exit packet for internist prior to scheduled exit conference or debrief.
• May assist with: Electrocardiogram, venipuncture, immunizations, sets up procedure trays, specimen collection and/or Clinical Laboratory Improvement Amendments waived testing as directed by provider.
• Provides high quality care: Prepares and stocks exam rooms in treatment area by following established protocols for disinfecting and sterilizing equipment and instruments.
• Participates in environmental safety rounds.
• Monitors and maintains equipment and instruments.
• Assists in disposing expired items.
• Adheres to office opening and closing procedures.
• Performs other duties as assigned.

Qualifications

Required:

• Must have either:
  • LPN licensure in Illinois OR
  • EMT licensure in Illinois OR
  • Be a certified Medical Assistant
    • Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA), OR
    • Registered Medical Assistant (RMA) through American Medical Technologists (AMT), OR
    • National Certified Medical Assistant (NCMA) through the National Center for Competency Testing (NCCT)).
  • American Heart Association accredited Basic Life Support (BLS/CPR) certification.
  • Seven (7) to ten (10) years’ experience as a Medical Assistant.
  • Proficiency in the use of office and medical equipment.

Preferred:

• Bachelor’s degree.
• Epic SuperUser

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.