Lab Resource Coordinator- Point of Care Testing, Full-Time, Days

The salary range for this position is $38.58 - $49.62 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

The Lab Resource Coordinator reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

Under the direction of the Manager, the resource coordinator has the authority and accountability for facilitating the delivery of quality service for a designated section). Duties include coordination and scheduling of section staffing, organization of staff activities to ensure efficient and effective use of time and effort, inventory control of section technical and clerical supplies, submission of supply requests in accordance with section budget constraints and volume demands, and investigation and resolution of section technical and service problems between support services, nursing units, outpatient areas and clinical testing departments. Special knowledge of hospital and laboratory systems required.

Responsibilities:

• Section Coordination Responsibilities:

  • Provides lead direction/supervision for all processes and procedures.

  • Coordinates and supervises section staffing to ensure sufficient staff to cover all aspects of service.

  • Proactively adjust daily staff work assignments due to sick leave or increased patient volume.

  • Evaluate/approve the need for staff overtime and temporary help.

  • Oversees staff adjustments in the Automated Time Recording system, vacation requests and leave requests.

  • Assures department staff provides consistent quality customer service to all customers.

  • Orients, trains, and assists in the evaluation of section personnel according to guidelines established by Laboratory Management and Human Resources. 

  • Oversees the inventory system to ensure appropriate and adequate supply levels to meet department requirements.

  • Submits supply requests in accordance with section budget requirements and purchasing requirements.

  • Coordinates the maintenance and repair activities as related to equipment and facilities.

  • Assists the Manager with annual performance appraisals, competency assessment, safety, and infection control training of existing staff.

  • Assists in development, revision, and review of standard operating procedures (SOP) and relevant documentation.

  • Ensures compliance with all federal, state, local, TJC, CAP and hospital regulations, policies, and procedures.

  • Investigates and resolves patient, technical, and supply and workflow problems related to area of responsibility.

  • Assures the department meets all aspects of the hospital and laboratory safety and infection control programs, monitors activities of the department Safety Officer.

  • Fosters department and laboratory teamwork through demonstration of positive leadership skills and superior communication skills.

  • Assures that incidents or error occurrences are documented appropriately and timely per the Occurrence Management policy.

  • Is responsive and helpful to the Manager regarding requests for information about projects and daily activities in the department.

  • Assists in specific process improvement projects.

• Personal/Professional Development Responsibilities:

  • Establishes and executes personal development objectives as part of annual objective setting process which complements current position.

  • Identifies and pursues activities/development opportunities which are appropriate for position and personal development objectives.

  • Assesses and communicates staff development needs to Manager.

• Leadership/Problem Solving Responsibilities:

  • Adheres to Patients First management standards on leadership, communication, and visibility.

  • Identifies and communicates key issues and tends to Manager.

  • Promotes philosophy and objectives of the hospital, division, and department.

  • Coordinates critical situations involving patients, staff and visitors and consults with Manager and Operations Coordinator or administrator for guidance as needed (e.g. complaints, discipline, the press, etc.)

• Technical Responsibilities:

  • Adheres to hospital and department policies and procedures.

  • Performs other duties as assigned.

  • Participates in and presents laboratory meetings and continuing education programs.

  • Assists in revision and updating of SOP and relevant documentation.

  • Calls for outside service when necessary.

  • Coordinates and performs troubleshooting and repair.

  • Coordinates operation and maintenance of laboratory equipment; coordinates maintenance of service records.

  • Performs, records, and maintains quality control, quality assurance and patient information as required by the laboratory and accrediting agencies, e.g., CAP, TJC.

  • Performs complex testing in accordance with section policies and procedures.

• Medical Staff Relations:

  • Works with Medical Directors in implementing goals, objectives, budgets, and new programs.

  • Supports Clinical Quality Management (QM) activities.

  • Works with Medical Directors on resolution of technical and operational issues.

• Quality Management Responsibilities:

  • Takes a leadership role in developing, overseeing, and participating in departmental quality improvement activities.

  • Serves as a role model for others in terms of quality of work and self-improvement. 

  • Communicates customer satisfaction issues to appropriate individuals.

  • Provides ideas and suggestions for process improvements within the department.

  • Incorporates results of QM audits in the improvement of services and enhancement of patient care consistent with hospital policy.

  • Collects data to support the measurement and tracking of quality management.

Qualifications

Required:

• Bachelor’s degree in a chemical, physical, biological, or clinical lab science or medical technology 

• Minimum of two (2) years of clinical laboratory experience including professional experience in a technical specialty specific to the role. 

• MLS/BB/C/CG/CT/H/HTL/I/M/MB ASCP Board of Registry certification within 1 year of hire. 

 

Preferred:

• Minimum of five (5) years of clinical laboratory experience including professional experience in a technical specialty specific to the role.

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.