Integration Support Analyst - Full-time, Days

The salary range for this position is $26.52 - $33.15 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

The Integration Support Analyst, reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Candidate for this position has a passion for healthcare, is detailed oriented and has basic computer skills, analytical skills, customer service skills and excellent written communication.   Potential candidate is motivated and works effectively within a team. Candidate will work under the leadership of Team Lead to monitor Interface Error Logs and requests, analyze, research and fix errors, monitor managed file transfer jobs.  Candidate is well organized, able to prioritize work and able to multitask effectively.   Ability to collaborate and communicate effectively with other IT colleagues and our clinical and financial team members within the hospital setting is key.

The Integration Support Analyst will be Epic Bridges certified or will be required to obtain Epic Bridges certification after three months of hire and will learn all aspects of the HL7 messaging protocol.

The expectation of this position is to prepare for your future career by grasping a solid understanding of information systems.  This is a great opportunity to engage with different healthcare associates across the board while building your confidence and strengthening your customer service skills. The Integration Technical Analyst will also enhance their knowledge and skill level in many healthcare source systems by collaborating and engaging in project conversations to better serve our patients.  

Northwestern Medicine Information Services drives innovative, high-value solutions to transform health care.  

We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests as well as internal clients across the organization. To ensure excellence, our team goes to extraordinary lengths to ensure that our systems work together seamlessly. 

Northwestern Medicine understands that technology plays an integral role in shaping the future of health care. Information Services strategically supports the organization by:  

• Leveraging AI, automation and rollout of advanced cyber controls that support digital transformation strategies 
• Implementing advanced technologies in clinical and administrative areas  
• Furthering development of the end user support model to help enhance modern infrastructure

 

Responsibilities:

• Monitor Epic Interface Error Work queues and Service tasks assigned to the interface team, related to failed interface messages; analyze, research and resolve issues collaborating with others as needed.
• Build Epic Interface Error Work queues.
• Level 1 - Monitor GoAnywhere Managed File Transfer Error Emails and restart jobs when necessary and communicate status to job owners and team members.
• Basic GoAnywhere job modifications.
• Document error resolution processes/tips in team knowledge base.
• Meet all SLAs for error resolution.
• Ensure yearly HIPAA compliance with system information and security protocols.
• Collaborate with team members, end users, and other organizational stakeholders on customer requests. 
• Obtain Epic Bridges certification within three months of hire.
• Display basic computer knowledge Microsoft word, excel and email with an aptitude of basic computer language.  
• Express great attitude while striving for ongoing learning and education.
• Develops diagnostic skills and expertise to assist with problem determination and solution across the assigned NMHC distributed system IT environment. 

Qualifications

Required:

• 0-3 years’ experience in core discipline
• Basic computer skills,
• Analytical skills,
• Customer service skills
• Excellent written communication

Preferred:

• Bachelor's Degree in technical or healthcare field
• 1-3 years’ experience in core discipline in the healthcare industry

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.