Director of Quality-Regional

The salary range for this position is $72.22 - $108.34 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

The Director, Quality - Regional reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Lead, plan, and direct and coordinate the Quality and Patient Safety programs at operating unit, in collaboration with CMO.
• Scope includes all patient care and the functions which support patient care.
• Scope includes all practitioners, clinicians and others participating in delivering or supporting patient care, including those privileged through the medical staff, trainees, students, employees, volunteers.
• Lead, plan, and direct and coordinate the Quality and Patient Safety programs beyond the operating unit to include regional and/or system elements of the NMHC program.
• In collaboration with NM system leaders, develop, implement, manage and achieve annual Quality and Patient Safety Plan, Infection Prevention risk assessment and plan, and other supporting plans.
• Collaborate in advancing the work of system functions at operating unit, including Risk Management, Infection Prevention, and Accreditation/Policy Management activities across NM.
• As assigned, assume leadership in advancing these programs on a regional or system-wide level.
• Design, lead, implement, teach and monitor NM quality and safety practices, policies, protocols and methodologies.
• If in a hospital setting, staff and support the business unit Board of Directors Professional Standards Committee.
• Manage/oversee medical staff OPPE, FPPE, peer review program and assure consistent application across sites and disciplines.
• Develop reports, materials, and support for Board of Directors at the local site and system related to quality goals and progress and challenges.
• As relevant and as agreed with operating unit/regional leadership, lead or collaborate in advancing the Patient Family Advisory Council and patient engagement initiatives.
• Implement surveillance and reporting to identify areas of concern and strength.
• Monitor internal and external trends to identify priorities.
• Set and achieve appropriate goals for quality, patient safety, and innovation.
• Implement, facilitate and advance work of quality committees and quality plans.
• Accountable for federal/state and other mandatory reporting in collaboration with system manager for Accreditation.
• Assure and support appropriate public transparency and reporting of quality data.
• Plan, lead and direct improvement initiatives, innovation and transformation activities.
• Assure compliance with all relevant clinical accreditation, certification, and licensure standards.
• Recruit and develop staff, teach/orient/train, manage financial and human resources efficiently and effectively.
• Maintain high levels of staff engagement and performance.
• Collaborate effectively across the system, including but not limited to directors and managers of quality/process improvement/analytics, chief medical officers, chief nursing executives, operations executives.
• Advance the standard of quality and safe patient care across NM through innovation, learning and shared deployment of best practices.
• AA/EOE.

Qualifications

Required:

• Bachelor's degree in relevant field (RN, RPh, health administration, public health, etc).
• Master's degree in relevant field (or equivalent experience and demonstrated ability).
• 3+ years of experience leading clinical quality and patient safety, including evidence of effective improvement initiatives.
• Leadership, personnel management, and change management skills.
• Project management, facilitation, and analytical skills.
• Statistics, quantitative and analytic skills relevant to the role.
• High level of energy and enthusiasm; flexible/adaptable ability to work with diverse group of healthcare professionals in a matrix environment.
• Effective problem solving and multi-tasking, verbal and written communication skills.

Preferred:

• Research competencies/background.
• 5+ years of relevant experience.
• Evidence of publishable work.
• CPHQ, CPPS, or similar certification or evidence of professional commitment.

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.