Director of Operations-Clinical Support Services

The salary range for this position is $78.86 - $118.29 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

The Director of Operations, Clinical Support Services reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Director of Operations, Clinical Support Services is accountable for the quality of support services delivered to patients across the Surgical Services (SS) departmental continuum ensuring that quality guidelines are properly enforced and regulatory functions are closely managed. This role works collaboratively to optimize SS resource utilization. They are integral in managing support staff (e.g. Central Sterile Services, Process Improvement, Pre-admission Care Clinic etc.) satisfaction and implementing initiatives to improve the patient, staff, and provider experience. This individual fosters a culture of open communication within a safe and supportive environment.

Responsibilities:

• Aligns Surgical Services (SS) anesthesia support, process improvement, scheduling, perfusion and sterile processing and other SS support services across multiple clinical departments within Northwestern Memorial Hospital (NMH) to fulfill the mission, vision and strategy of NM SS and NMH
• Fosters interdepartmental collaboration and communication across the hospital to implement SS initiatives and create a positive patient, physician and staff experience
• Manages, counsels and drives engagement of Clinical Support Services staff (including perfusionists, surgery schedule support, anesthesia support, sterile processing and other SS support staff)
• Tracks support staff satisfaction and manages improvement initiatives to improve it
• Develops, oversees the budget for staff and instrumentation; tracks variance to the budget and monitors expenses and to properly steward NMH resources
• Collaborates closely with Infection Prevention and NMH Quality to ensure department adheres to hospital and regulatory policies and procedures
• Monitors performance metrics (e.g., regulatory, scheduling and quality metrics) to optimize SS resource utilization; identifies root cause of issues and escalates to the proper bodies and takes appropriate actions to resolve any issues
• Drives patient experience and satisfaction to exceed industry standard
• Promotes a collaborative, supportive culture within and outside of Clinical Support Services and SS

Qualifications

Required: 

• Master’s Degree
• 5 years of experience in a leadership role.
• Expert in process improvement methodologies
• Excellent communication and interpersonal skills
• Proven skills in leadership, planning and quality
• Excellent project management, analytical, and problem-solving skills
• Ability to work with a diverse group of healthcare professionals in a matrix environment

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.