Customer Svc Rep, Med Rec, Full Time, Days

Benefits

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

• Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional and financial well-being.
• Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

The HIM Release of Information Customer Service Rep reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The HIM Release of Information Customer Service Repparticipates in a team effort to retrieve and maintain medical records on demand, safeguards and protects patient’s rights to privacy by ensuring that only authorized individuals have access to the patient’s information, and maintains consistent production and workflows for various functional areas within the HIM department at NM. This position contributes to all respective area work queues; ensures accuracy in providing customers with the highest quality customer service; and revieRews authorizations for legitimacy, authenticity, and completeness prior to releasing information to the requestor. This position is a direct representation of the Release of Information department, as well as the in-person representation of NM’s Patient’s First Mission.

Responsibilities:

• Interacts with NMHC physicians, clinicians, support staff, patients, and third parties to identify medical records needed for patient care, review, billing, or other valid purposes;
• Competently accesses and utilizes all electronic health record systems necessary to process requests;
• Maintains thorough knowledge of Illinois state statutes, HIPAA privacy rules, release of information procedures, and uses keen judgment in releasing PHI to requestors;
• Accurately enters all requests to be logged into appropriate tracking systems timely;
• Participates in the implementation of department-specific and performance improvement projects, and actively contributes to overall department goals;
• Maintains a productive and quality daily workflow based on annual goal/performance plan, appropriately prioritizes requests, and recognizes potential barriers affecting productivity;
• Escalates potential barriers related to work activity to Operations Coordinators with critically thought-out solutions prepared in advance;
• Responds to release of information requestors in a prompt, conscientious, respectful, and professional manner;
• Consistently monitors all assigned communication methods daily (i.e.: emails, voicemails, Skype, and MS teams meetings);
• Completes all other duties as assigned

Qualifications

Required:

• Minimum 2 years of experience with release of information within HIM, or 4 years of experience in a healthcare customer service role
• Competent use of all Microsoft Office applications
• Strong customer service skills
• Detail-oriented, able to multi-task in a fast-paced environment, and has excellent oral and written communication skills

Preferred:

• RHIA/RHIT credentialed
• Previous experience with Epic

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.