Customer Service Coordinator - Certified, Pain Clinic Full Time Days

The salary range for this position is $20.29 - $27.40 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

The Customer Service Coordinator - Certified reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Duties include patient reception, computerized patient registration and order entry, telephone triage, and coordination of patient encounter forms. In addition to these primary functions is also able to provide phlebotomy, EKG, and other specimen collection services and/or instructions as necessary to provide diagnostic testing in an accurate, timely and customer service-oriented fashion. 

Responsibilities:

• Greets and establishes positive first impressions with department patients, establishing a role as patient advocate.
• Provides patient education on NMH and Medicare forms.
• Processes patient paperwork accurately and enhances patient flow through department, generating appropriate patient encounter forms.
• Accurately enters patient information and test requests on department computer systems.
• Answers and appropriately triages department telephone calls.
• Interacts with various hospital departments, physicians, and physician’s office staff to capture necessary patient information, tests requested or specimen requirements.
• Encourages teamwork through demonstration of exceptional communication skills.
• Participates in Safety and Infection Control activities.  Maintains a safe and clean work environment.
• Documents occurrences appropriately and in a timely fashion per the department’s Occurrence Management policy.
• Performs Phlebotomy, EKG and Specimen Collection accurately and efficiently.
• Labels and processes specimens according to established protocols and policies.
• Enters collection information into LIS appropriately.
• Utilizes appropriate computer functions to investigate problems and appropriately credit tests in a timely manner.
• Assists in the practical training of RNs, PCTs, and Residents

Additional Functions: 

• Performs other duties as assigned.
• Assists in specific process improvement projects.
• Must effectively process adult, geriatric and wheelchair-bound patients.
• Requires interaction with patients of all ages; pediatric, adult and geriatric

AA/EOE

Qualifications

Required:

• National certification for Phlebotomy: ASCP, NCA or NPA OR Medical Assistant Certification through AAMA, AMT, NCCT OR a Certified Nursing Assistant in IL
• High School Diploma or equivalent

Preferred:

• Certificate from accredited Medical Phlebotomy Program or equivalent
• Previous experience with inpatient or outpatient Phlebotomy
• Prior work experience with Hospital and/or Laboratory computer systems

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.