Business Manager - Support Services

The salary range for this position is $31.28 - $48.48 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

The Business Manager, Support Services reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Business Manager provides operational and administrative management to the department of Support Services. This role is key to performance and process improvement initiatives and leads the implementation of best practices in Support Services Operations.

Responsibilities:

Process Improvement/Best Practice:

• Monitors outcomes, tracks trends, and develops improvement plans for Support Services.
• Contributes and facilitates the strategic planning and the creation of detailed work plans to achieve patient experience, patient throughput goals and other strategic initiatives.
• Supports management with the tools and methods to use and act-on related to scope of influence.
• Develops systems to share and recognize best practices across the organization to sustain or improve current levels of operational service

Change Management:

• Uses ongoing processes and performance improvement to identify opportunities and executes plans in a timely fashion.

Labor Management:

• Ensures that staff are scheduled to meet the volume and needs of the organization.
• Monitors the Support Services labor via Kronos and daily reports to ensure that staffing is appropriate (PTO, overtime, regular hours).
• Tracks trends and identifies opportunities for improvement with attendance

Analytics:

• Uses data driven methods to assess department performance and is well versed at using the available technology to achieve the goals of the department and organization.
• Develops and disseminates operational dashboards

Budget:

• Supports the development of budgets and cost benefit analyses for operational changes to improve the fiscal performance of the department.

Creative Leadership:

• Translates organizational vision into a departmental vision that engages team members in contributing to and achieving that vision.

Coaching and Development:

• Provides feedback to improve departmental performance and engagement.
• Participates in the onboarding of new staff

Qualifications

Required:

• Bachelor’s degree
• 5-7 years of leadership experience
• Planning or process improvement experience, preferably in a hospital setting
• Experience facilitating change initiatives across various levels of an organization
• Facilitation/presentation skills
• Proven software competencies (Outlook, Excel, Power Point, Timekeeping)

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.