Access Program Analyst, Patient Service Center, Full-time, Days

The salary range for this position is $27.71 - $34.64 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

The Access Program Analyst reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Access Program Analyst, provides analytical and operations improvement support to the Manager of Access. This position facilitates data analysis, trends, supporting materials to lead improvement efforts in patient access to clinical services. The Business Analyst makes recommendations for improvement and participates in the implementation and ongoing monitoring of improvements pertaining to access strategies, improvements and goals.

Responsibilities:

• Gather data using interviews, document analysis, surveys, site visits, business process description, workflow analysis, EDW reporting, Epic reporting, etc.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, and abstract up from low-level information to a general understanding and recommendation
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements
• Participate in new patient access goal development and implementation
• Utilize data sources and analyze trends in provider and practice level access, volume and utilization data
• Coordinate with regional partners to implement optimization tactics that drive master template changes, optimize new patient appointment availability and allow ease of scheduling
• Collaborate with Epic IT team to monitor and evaluate questionnaire and template change requests
• Establish ongoing meetings/touchpoints with Practice leadership to review access performance trends and identify opportunities.
• Serve as a resource to practice leadership and access division leadership for access data analytics and performance improvement.
• Utilize enterprise-wide requirements systems (EPIC, EDW, etc).
• Successfully manage and engage in multiple initiatives simultaneously.
• Work independently with users to define concepts and under direction of managers.
• Drive and challenge processes and operations assumptions of how they will successfully execute their plans.
• Serve as the conduit between IT, departmental leadership, and Access staff.
• Ability to create, monitor, and analyze data for forecasting projections, trend analysis, and decision-making purposes.
• Perform other duties as assigned by OC, Manager, and Director.

Qualifications

Required:

• Bachelor’s Degree or equivalent work experience
• Strong analytical and project management skills required

Preferred:

• Master’s Degree
• Exceptional interpersonal skills
• Demonstrated customer service skills.
• Excellent verbal and written communication skills.

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.