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Patient Service Representative - Pediatric Outpatient Center, Full-time, Days

Location Winfield, Illinois Business Unit Central DuPage Hospital Job REQID 22267 Job Function Customer Service Shift Day Job (1st) Apply Now

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?


The Patient Services Representativereflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Patient Services Representative performs customer service functions in the medical practice office. This position ensures that the highest level of customer service is provided to the patients and company representatives over the phone and in person. This role also performs business office responsibilities.


  • Greets patients as they enter the office. Obtains required patient information and performs patient registration, including verifying insurance information and collecting co-pays and outstanding balances.
  • Obtains and updates patient demographic information and company information from all patients.
  • Answers phone and schedules appointments.
  • Directs and documents patient calls as appropriate.
  • Coordinates scheduling of outside testing for patients.
  • Serves as liaison between patient and practice.
  • Provides back-up for scheduling appointments
  • Performs all aspects of daily work in a manner which contributes to and ensures an environment of patient safety and confidentiality.
  • Completes daily reconciliation report to assure charges have been entered correctly
  • Pulls charts and readies them for the next day appointments; files completed patient charts daily.
  • Files test/procedure results inpatient's medical record after physician has signed off on the results.
  • Liaisons with company representatives or potential employees to assure correct services are provided.
  • Reviews Epic chart prior to patient appointments making sure consents are within the past 12 months and the insurance card is current. 
  • Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.
  • Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.



  • High school diploma or equivalent
  • One to three years prior Physician office experience


  • Medical office coding
  • Previous customer service experience

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

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