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Patient Safety Program Manager, Full-time, Days

Location Winfield, Illinois Business Unit Northwestern Medicine Corporate Job REQID 2574 Job Function Management-Healthcare Shift Day Job (1st) Apply Now

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?


The Patient Safety Program Manager reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.


  • Collaborate with other departments in development of strategic and operational programs in support of the NMHC strategic plan.
  • Lead the department to identify patient safety risks, in collaboration with the Director of Quality.
  • Support/facilitate the implementation of systems and processes that promote a culture of safety and reduce patient harm.
  • Provide leadership to department heads and clinical chairs in designing patient safety programs and policies within their departments.
  • Continuously evaluate and improve the patient safety program based on internal needs and external requirements and standards.
  • Collaborate with Accreditation and Compliance to coordinate organizational responses to regulatory standards related to patient safety, including but not limited to TJC's National Patient Safety Goals.
  • Develop, conduct, implement and improve process improvement activities to eliminate harm and improve high-reliability healthcare.
  • Conduct detailed, sophisticated, accurate and creative analyses of data at NMHC and outside NMHC (e.g. benchmarks, comparative data) to identify safety risks, best practices, and mitigation strategies.
  • Share patient safety activities across NMHC and coordinate collaborative NMHC patient safety efforts.
  • Maintain a current understanding of patient safety theory, methods, standards and regulatory requirements.
  • Participate in the development, review, and revision of hospital policies and procedures that affect patient safety.
  • Coordinate communication with bedside staff and other relevant stakeholders regarding improvements related to adverse events.
  • Maintain collaborative relationships with other departments including, but not limited to, Accreditation and Compliance, Risk Management, Clinical Quality, Process Improvement, and Nursing.
  • Support, coach, teach, monitor and evaluate the work of others conducting patient safety work (as directed) and personally conduct, coordinate, facilitate, and participate in patient safety-related assessments, improvement efforts, committees, root cause analysis, and failure mode effect analysis.
  • Coordinate never/sentinel event communication and follow-up with appropriate external agencies.
  • Assist Director to recruit, manage, coach, and develop staff to optimal professional effectiveness and engagement.
  • Coordinate components of graduate and medical school patient safety education programs.
  • Mentor, train, and orient other staff involved in patient safety as directed.
  • Oversee effective use of budget and other resources as delegated.
  • Responsible for self-development and professional engagement, including knowledge of the literature and attendance at professional meetings, preparation of manuscripts, posters and presentations, involvement of with local and national task forces as relevant.
  • Program Manager will oversee at least one major organizational area of patient safety as directed, including:
    • Coordinate the activities of Patient Safety Committee
    • Coordinating meeting agendas.
    • Overseeing and maintaining the Patient Safety Dashboard.
    • Developing and tracking annual institutional patient safety goals included on the Patient Safety Dashboard
    • Disseminating the Patient Safety Dashboard to relevant stakeholders, including bedside staff.
  • Document and assist in the coordination of Clinical Care Evaluation Committee follow-up activities.
  • Support the RCA/focused clinical review process.Attend adverse event reviews.
  • Monitor action plan progress, maintain and oversee RCA follow up tracking, monitoring and accountability.
  • Coordinate RCA Implementation Council,Coordinate Patient Safety Committee review updates.
  • Coordinate the activities of Medication Safety Committee, including.
  • Facilitate a culture of medication safety at all levels.
  • Work collaboratively with all disciplines at all levels of seniority to define and achieve medication safety goals.
  • Identify, develop and implement key medication safety metrics, indicators and benchmarks based on evidence based literature, the needs of the patients and all internal customers and regulatory and accreditation requirements.
  • Investigate and analyze reports of adverse drug events (adverse drug reactions, medication errors and near misses).
  • Use clinical knowledge and clinical expertise to accurately interpret clinical events and determine contributing factors to errors.
  • Serve as a member of the Medication Safety Committee and coordinate its activities.
  • Assist in the design, development, implementation and ongoing monitoring of medication systems and technology and collaboratively across other disciplines as appropriate.
  • Assist in medication safety process improvement projects.
  • Ensure that ongoing operational improvements reflect medication safety best practices and/or address actual and potential system vulnerabilities.




  • Pharmacist Degree, RN with Master's degree, or other evidence of advanced commitment to profession
  • Patient safety and/or quality improvement experience in an academic medical center environment
  • Excellent oral and written communication skills
  • Excellent computer and data management/analytic skills
  • Experience in facilitating root cause analysis, failure mode effect analysis, and error investigations
  • Working knowledge of performance improvement framework (i.e., DMAIC) and application of analytic tools
  • Minimum 5-7 years of relevant experience.


  • CPPS and/or CPHQ certification

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

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