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Clinical Quality Leader II - Full-Time Days (Hybrid)

Location Winfield, Illinois Business Unit Northwestern Medicine Corporate Job REQID 54109 Job Function Management-Business Shift Day Job (1st) Apply Now

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?


  • $10,000 Tuition Reimbursement per year ($5,700 part-time)
  • $6,000 Student Loan Repayment ($3,000 part-time)
  • $1,000 Professional Development per year ($500 part-time)
  • $250 Wellbeing Fund per year($125 for part-time)
  • Annual Employee Merit Increase and Incentive Bonus
  • Paid time off and Holiday pay


The Clinical Quality Leader II reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Clinical Quality Leader II participates with interdisciplinary clinical groups to define, measure and analyze quality and patient safety issues and practice concerns on behalf of quality committees. This role defines, collects, analyzes and presents data cogently to identify trends and masters relevant evidence and literature in relevant clinical area, discipline, and improvement science. This individual participates in and may lead improvement activities utilizing DMAIC, Lean, and other performance improvement tools as appropriate. The Clinical Quality Leader II applies knowledge of professional standards, current research, best practices, and interdisciplinary collaboration to advance problem analysis and resolution and creative process redesign. This individual participates in developing policies, procedures and standards advancing clinical quality measurement. 

This position will advance the use of quality evaluation and improvement strategies to achieve key organizational goals in quality and patient safety. The Clinical Quality Leader II partners with administrative, physician, nursing, ancillary leadership and other system function teams to advance the quality agenda through the development and implementation of plans and strategies that facilitate the achievement of strategic organizational goals.


  • Core Quality Leader Functions:
    • Collaborate with operational and medical leadership to identify, develop and implement successful communication, education, and process solutions to engage staff and produce improved processes and outcomes.
    • Partner with medical staff leadership to select measures for Ongoing and Focused Professional Practice Evaluation (OPPE/FPPE), as assigned.
    • Coordinate peer review cases for individual department meetings and quality subcommittee, and assist department leadership with the completion of peer review minutes/forms, as assigned.
    • Perform medical record reviews and data analysis that assist in identifying potential quality issues and opportunities for improvement in patient care services.
    • Lead or participate in local, regional and/or system committees, multidisciplinary improvement projects, and RCAs/FMEAs with measurable results.
    • Facilitate committee meetings, including development of committee structure, meeting minutes, reports, dashboards, and related correspondence.
  • Level II Functions:
    • Significant independence and autonomy in collaboration with department or service based committees as well as local, regional and system-wide initiatives.
    • Lead the planning, implementation and monitoring of the Quality Plan in clinical interdisciplinary areas as assigned.
    • Research and develop quality measurement, evaluation and improvement approaches – demonstrate significant knowledge of current and future trends in quality measurement.
    • Synthesize assessments and recommendations for local, regional, system committees.
    • Contribute to organizational learning and dissemination through publication, presentation, collaboration with clinical colleagues on these efforts.
    • Provide mentoring and coordination for designated efforts of other staff in the department and beyond, as well as students/interns as relevant.
    • Work with external agencies such as QIO and payors on quality issues.
    • Apply professional clinical knowledge and other clinical standards, best practices, and interdisciplinary collaboration, relevant to assigned clinical area, to advance problem analysis and resolution and creative process redesign.
    • Assist clinical teams and leadership to respond to quality-related queries from external constituencies: patients, families, payers, media, researchers, etc.
    • Assure compliance with relevant quality/process improvement regulatory and accreditation requirements




  • Bachelor’s degree in Nursing or an Allied Health Profession, or a Master’s degree in a healthcare related field
  • 5+ years recent experience in a professional healthcare environment, with 2+ years of quality, patient safety, or relevant experience
  • Medical record review/abstraction experience
  • Advanced competence with Excel and data analysis
  • Highly effective and experienced at facilitation of teams including complex multi-disciplinary projects
  • Knowledgeable and skilled at managing disparate perspectives and conflict
  • Excellent writing and presentation skills


  • Master’s degree
  • Certified Professional in Healthcare Quality (CPHQ) or Certified Professional in Patient Safety (CPPS) or other evidence of advanced commitment to profession.
  • Familiarity with major sources of measures, literature, and quality- and patient-safety-related federal and state policy.
  • Experience with clinical outcomes, safety, and patient satisfaction data
  • Evidence of publishable work (research, quality reports, clinical summaries)

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

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