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Director-Quality, Full-Time, Days

Wheaton, Illinois Job REQID 6321 Job Function Director Shift Day Job (1st) Apply Now

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?


Lead, plan, and direct and coordinate the Quality and Patient Safety programs at operating unit, in collaboration with CMO. Scope includes all patient care at the business unit and the functions which support patient care. Scope includes all practitioners, clinicians and others participating in delivering or supporting patient care, including those privileged through the medical staff, trainees, students, employees, volunteers. In collaboration with NM system leaders, develop, implement, manage and achieve annual Quality and Patient Safety Plan, Infection Prevention risk assessment and plan, and other supporting plans.

Collaborate in advancing the work of system functions at operating unit, including Risk Management, Infection Prevention, and Accreditation/Policy Management activities across NM. Design, lead, implement, teach and monitor NM quality and safety practices, policies, protocols and methodologies. If in a hospital setting, staff and support the business unit Board of Directors Professional Standards Committee. Manage/oversee medical staff OPPE, FPPE, peer review program and assure consistent application across sites and disciplines. Develop reports, materials, and support for Board of Directors at the local site and system related to quality goals and progress and challenges.

As relevant and as agreed with operating unit / regional leadership, lead or collaborate in advancing the Patient Family Advisory Council and patient engagement initiatives. Implement surveillance and reporting to identify areas of concern and strength. Monitor internal and external trends to identify priorities. Set and achieve appropriate goals for quality, patient safety, and innovation. Implement, facilitate and advance work of quality committees and quality plans. Accountable for federal/state and other mandatory reporting in collaboration with system manager for Accreditation. Assure and support appropriate public transparency and reporting of quality data. Plan, lead and direct improvement initiatives, innovation and transformation activities.

Assure compliance with all relevant clinical accreditation, certification, and licensure standards. Recruit and develop staff, teach/orient/train, manage financial and human resources efficiently and effectively. Maintain high levels of staff engagement and performance. Collaborate effectively across the system, including but not limited to directors and managers of quality / process improvement / analytics, chief medical officers, chief nursing executives, operations executives. Advance the standard of quality and safe patient care across NM through innovation, learning and shared deployment of best practices. AA/EOE.



  • Bachelors degree in relevant field (RN, RPh, health administration, public health, etc).
  • Masters degree in relevant field (or equivalent experience and demonstrated ability).
  • 3+ years of experience leading clinical quality and patient safety, including evidence of effective improvement initiatives.
  • Leadership, personnel management, and change management skills.
  • Project management, facilitation, and analytical skills.
  • Statistics, quantitative and analytic skills relevant to the role.
  • High level of energy and enthusiasm; flexible/adaptable ability to work with diverse group of healthcare professionals in a matrix environment.
  • Effective problem solving and multi-tasking, verbal and written communication skills.


  • Research competencies/background. 5+ years of relevant experience.
  • Evidence of publishable work.
  • CPHQ, CPPS, or similar certification or evidence of professional commitment.


Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

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