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Ambulatory Social Worker I - Wheaton, Full Time Days

Location Wheaton, Illinois Business Unit Northwestern Medicine Corporate Job REQID 33351 Job Function Mental Health/Social Services Shift Day Job (1st) Apply Now

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?


The Ambulatory Social WorkerI reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Ambulatory Social Worker I collaborates and participates in the coordination of screening, assessment, and careplanning activities with patients and their families to support psychosocial needs and continuity of care as needed. This role utilizes expertise and problem solving skills to achieve optimal clinical outcomes within effective resources and timeframes. The Ambulatory Social Worker I provides psychosocial assessment and intervention services to patients who meet program criteria.


  • As a key member of an ambulatory care coordination team: Partners with interdisciplinary team members to achieve system goals and objectives around care coordination for NM populations identified with psychosocial needs.
  • Informs and coordinates with interdisciplinary clinical team in order to ensure high quality of care and make joint decisions that are in the patient’s best interest.  
  • Communicates in a calm approach, utilizing active listening skills. Utilizes translators appropriately.
  • Provides psychosocial interventions, health education, financial counseling, referrals, and care transitions planning and other resources as necessary.  
  • Emphasis on addressing the immediate social and emotional needs of the patient and family that may have an impact on the patient's response to medical treatment. 
  • Provides timely and effective interventions for patients and families in emergency and crisis, including referrals to appropriate support resources.
  • Uses effective service recovery skills to solve problems or service breakdowns when they occur. 
  • Serves as an advocate for the patient and familyKnowledgeable of insurance and reimbursement processes. 
  • Demonstrates teamwork by helping colleagues throughout the NM System.
  • Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.
  • Willingness to travel (some travel may be required).




  • Bachelor’s degree in Social Work (BSW)
  • Licensed Social Worker (LSW)


  • Master's degree in Social Work (MSW)

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

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