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Resource Coordinator-Central Transport Full-Time Evenings

Location Lake Forest, Illinois Business Unit Lake Forest Hospital Job REQID 80193 Job Function Customer Service Shift Evening Job (2nd) Apply Now

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?


  • $10,000 Tuition Reimbursement per year ($5,700 part-time)
  • $6,000 Student Loan Repayment ($3,000 part-time)
  • $1,000 Professional Development per year ($500 part-time)
  • $250 Wellbeing Fund per year($125 for part-time)
  • Annual Employee Merit Increase and Incentive Bonus
  • Paid time off and Holiday pay


**This is a Full-Time position at 40 hours per week located at Lake Forest Hospital. **

The Resource Coordinator Central Transport reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.


  • To support throughput, monitors and manages all aspects of the EPIC software system for Patient Transport and EVS; including entering requests, adjusting priorities, assignment audits, employee breaks, and appointments.
  • Performs the dispatch functions for Patient Transport and EVS.
  • Assesses departmental needs for assigned shift and monitors volume trends to ensure patients are being transported in a safe and timely manner.
  • Assist manager in ensuring that all Infection Control guidelines are presented to/practiced by the staff.
  • Responsible for running and maintaining key reports through the EPIC software, such as response times, employee productivity, and data for departmental dashboard.
  • Assist manager in the creation and maintenance of the employee schedule, addressing both long-term and daily staffing levels to achieve departmental timeliness goals.
  • Assists manager in the selection process of new staff members.
  • Assists manager in the orientation and ongoing training of all transporters and dispatchers (both new and existing); follows up on performance deficiencies.
  • Provides input to manager on staff performance.
  • Identifies and communicates critical situations involving the transport of patients or non-patients in accordance with departmental timeliness goals.
  • Transports patients when volumes are heavy.
  • Serves in a backup capacity for employee timekeeping and/or reporting (Kronos).
  • Other duties as defined



  • High school diploma or equivalent
  • BLS through American Heart Association (within 90 days of employment)


  • At least 1 year experience with Patient Transport

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

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