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Patient Service Representative - Immediate Care Tech, Full Time, Days

Location Lake Bluff, Illinois Business Unit Northwestern Medical Group Job REQID 24923 Job Function Customer Service Shift Day Job (1st) Apply Now

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Description

**This is a Full Time position at 36hrs per week for the Immediate Care Center located at the Lake Bluff clinic.  This would be 3, 12hr shifts from 7:45am-8:15pm with weekend and holiday coverage requirement.**

Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit. Completes check-in/out functions as directed. Confirms and updates patient identification and demographic/insurance information. Completes patient registration as needed. Obtains patient consents/authorizations. Collects co-payments, past due balances and point of service payments. Posts payments, process billing information and perform end of day cash drawer closing. Keeps waiting area clean and comfortable. Informs patients of any delays or changes in appointment status. Schedules appointments as necessary. May perform other duties as assigned.

Qualifications

Required: - High school diploma or GED equivalent. - Zero (0) to two (2) years experience in a customer service position. Preferred: - Bachelors degree. - Previous experience in a healthcare setting. - Working knowledge of medical terminology. - Bilingual.

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

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