Template Coordinator Patient Service Center- Capacity Management, Full time, DaysLocation Chicago, Illinois Business Unit Northwestern Medicine Corporate Job REQID 27018 Job Function General Business Shift Day Job (1st) Apply Now
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?
ESSENTIAL FUNCTIONS: Identifies trends and opportunities for improvement in standardization of templates. Ensure daily and monthly report production occurs. Process master and daily schedule changes with a 24-hour turn around. Develop training curriculums and materials for template management. Participate in the development of master scheduling templates for programs. Review and coordinate appointment requests, determine appropriate services, physician and appropriateness of setting. Adheres to template standard as determined by manager and ensures accuracy. Understands and adheres to access standards, proactively provides guidance to internal customers to ensure access goals are being achieved. Demonstrates attention to detail and monitors own work for accuracy. Works collaboratively to identify and meet the needs of internal customers. Other duties as assigned. AA/EOE
QUALIFICATIONS: Required: Bachelors Degree or equivalent experience required. Previous experience in Epic scheduling. Desired: Exceptional interpersonal skills. Demonstrated customer service skills. Ability to effectively handle challenging situations. Ability to balance multiple priorities. Excellent verbal and written communication skills. Epic certification.
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
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