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Program Manager-Quality Innovation, Full-Time, Days

Location Chicago, Illinois Business Unit Northwestern Medicine Corporate Job REQID REF14696Z Job Function Management-Information Technology Shift Day Job (1st) Apply Now

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?


The Program Manager, Quality reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

This position will advance the use of quality evaluation and improvement strategies to achieve key organizational goals in quality and patient safety. The Program Manager partners with NMH administrative, physician, nursing, and ancillary leadership to advance the quality agenda through the development and implementation of plans and strategies that facilitate the achievement of strategic organizational goals.

This position will be part of the NM Quality Innovation Center working on efforts to better understand and improve national rankings status for the healthcare system. This role will interface with senior leaders, analytics teams, and quality experts to drive this body of work forward. Additionally, this role will be assigned to other system-wide quality improvement efforts and assist with Quality Innovation Center activities, which may include managerial responsibilities, as assigned. Experience in program management in a matrixed environment preferred. Knowledge of hospital rankings such as US News and World Report highly desirable.


  • Responsible for planning and coordinating all or a portion of the overall operations of the Quality program for a specific operating unit at the direction of the Director of Quality. 
  • Coordinates and leads the quality endeavor, coordinates with peers, and is responsible for implementation and follow up as outlined in the annual quality plan, ongoing priorities of leadership and quality committees, and compliance with relevant standards monitored by The Joint Commission (TJC) and other agencies. 
  • Implement effective quality planning
    • Provide leadership to department heads and clinical chairs in designing quality plans, programs and policies, peer review, and best practices within their departments.  Lead the department to identify quality opportunities and concerns, in collaboration with the Director of Quality.
    • Support/facilitate the implementation of systems and processes that promote a fair and just culture, and improve patient care.
    • Facilitate discussion and achieve consensus with senior operational and physician leadership regarding key quality and patient safety metrics and priorities
  • Provide leadership and operational implementation of assigned Clinical Quality activities
    • Conduct detailed, sophisticated, accurate and creative analyses of data at NMHC and outside NMHC (e.g. benchmarks, comparative data) to identify quality opportunities.
    • Develop, conduct, implement and improve process improvement activities to improve high quality & high-reliability healthcare. 
    • Identify and utilize appropriate quality metrics to evaluate project or performance success based on stated purpose and needed outcomes.   
    • Advance performance compared to appropriate external benchmarks and optimize process and outcome metrics.
    • Coordinate organizational responses to regulatory standards related to quality such as Joint Commission, CMS QAPI, etc.
    • Provide oversight for CMS data submission and ensure compliance with all CMS data requirements (e.g. validation, etc.)
  • Support NM quality program
    • Share quality activities across NMHC and coordinate collaborative NMHC quality efforts as assigned.
    • Maintain a current understanding of quality theory, measures, methods, standards and regulatory requirements.
    • Participate in the development, review, and revision of policies and procedures that affect quality.
    • Maintain collaborative relationships with other departments including, but not limited to, Accreditation and Compliance, Risk Management, Patient Safety, Process Improvement, Clinical Documentation, and Nursing, Medical Staff, Pharmacy, and other disciplines.
    • Continuously evaluate and improve the quality program based on internal needs and external requirements and standards. 
  • Support effective department operations and growth, and personal development
    • Support, coach, teach, mentor, monitor and evaluate the work of others conducting quality work (as directed) and personally conduct, coordinate, facilitate, and participate in quality assessments, improvement efforts, committees, etc.
    • Assist Director to recruit, manage, mentor, coach, and develop staff to optimal professional effectiveness and engagement.
    • Oversee effective use of budget and other resources as delegated.  May supervise 1-2 staff.  Will supervise projects with organizational impact, and intermittent staff assignments.
    • Responsible for self-development and professional engagement, including knowledge of the literature and attendance at professional meetings, preparation of manuscripts, posters and presentations, involvement of with local and national task forces as relevant.



  • Bachelor’s Degree.
  • 3 years of relevant work experience. Master’s Degree or 2 additional years of relevant work experience.
  • Quality improvement experience in a relevant environment
  • Excellent oral and written communication skills
  • Excellent computer and data management/analytic skills
  • Experience in facilitating quality measurement, analysis, improvement in a collaborative culture
  • Working knowledge of performance improvement framework (i.e., DMAIC) and application of analytic tools


  • CPHQ certification or other evidence of commitment to professional development such as green belt, presentations/teaching, publication, etc.
  • Knowledge of hospital rankings such as US News and World Report highly desirable.


Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
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