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Manager, Infrastructure Cloud Services

Location Chicago, Illinois Business Unit Northwestern Medicine Corporate Job REQID 46904 Job Function Management-Information Technology Shift Day Job (1st) Apply Now

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?


The Manager, Infrastructure Cloud Services reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

The Manager, Infrastructure Cloud Services is responsible for the management and leading a team to build and support services in the cloud or onsite. This role is responsible for guaranteeing that technology systems, services, and processes run smoothly and efficiently in support of Northwestern Medicine’s operations. The Manager will be responsible for troubleshooting software application problems, system administration issues, or network concerns along with systems management and integration functions.


  • Description


  • Proven experience working in a Cloud/IaaS environment (Private and Public) such as AWS, GCP, Azure or Openstack
  • Investigate and troubleshoot software application issues related to the infrastructure
  • Perform root cause analysis of infrastructure related activities
  • Provide technical guidance or support for the development or troubleshooting of applications or systems issues
  • Provide advice on project costs, application design concepts, or application design changes
  • Verify stability, interoperability, portability, security, or scalability of system architecture
  • Maintain end to end architecture/system with integrated systems
  • Plan, coordinate, assign, and account for the work of Systems staff
  • Coordinate the development of annual systems plans
  • Supports the delivery of work leveraging Agile, Scrum, and / or Kanban
  • Monitor, measure, and report customer service levels against agreed upon performance standards
  • Demonstrate the ability to “get things done”, effectively direct the execution of the projects to support the achievement of successful, on-time and on-budget delivery of IT commitments.
  • Manage resource agility/versatility for all direct reports and assist with progression of employee career paths
  • Manage vendor relationships, contracts, and contract management policies for cost-effectiveness, negotiate licensing agreements, plan for major software/infrastructure upgrades, and ensure that service management processes are used.
  • Demonstrate the ability to deal with the changing environment and to lead/facilitate and manage change efficiently and effectively where appropriate
  • Manage operating and capital budgets to meet NMHC budget goals
  • Unquestionable integrity, credibility and character and demonstrated high moral, ethical behavior
  • Additional Functions 

  • Present to NM operational leadership meetings

  • Present at industry conferences as needed.

  • Represent NM at local user groups and symposiums. 



  • Bachelor’s degree or twelve years of equivalent and relevant work experience
  • Additionally, 5 or more years of experience in Information Services management of Cloud, On Prem, and Virtualized Services
  • Management experience with complex, cross-organizational systems
  • Demonstrated project & process management skills.
  • Demonstrated budget management skills.
  • Demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization.
  • Demonstrated analysis and problem-solving skills.
  • Experience working with and negotiating with external vendors.
  • Experience working with and negotiating vendor contracts.
  • Excellent team building skills
  • Excellent verbal and written communication skills
  • Outstanding coordination, facilitation, consultation, and conflict resolution skills
  • Preferred:

  • Healthcare technology background
  • Master’s degree in related field


Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

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