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IT Desktop Support Services Internship - Summer 2023

Location Chicago, Illinois Business Unit Northwestern Medicine Corporate Job REQID REF43373W Job Function Intern Shift Day Job (1st) Apply Now

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Description

The Northwestern Medicine IT Desktop Support Services Internship presents a valuable opportunity for undergraduate and graduate students to gain an experiential education and for Northwestern Medicine to benefit from the service, skills and knowledge that undergraduate and graduate students can offer.

These are paid summer internships at either our downtown Chicago campus or Wheaton campus.  The IS internship provides an unparalleled experience for select aspiring healthcare leaders throughout the Northwestern Medicine system.

The summer intern responsibilities include but are not limited to the following:

  1. Uphold the mission, vision, and values of Northwestern Medicine.
  2. Successfully complete projects and work tasks assigned.
  3. Develop a working knowledge of hospital operations to a degree that allows for the successful completion of projects supporting a variety of hospital operations.
  4. Develop working relationships with staff and management that allows for successful business interactions across all levels of the organization.
  5. Participation in activities designed for development of interns during their assignment at Northwestern Medicine; which include:
  • New Employee Orientation
  • Networking Opportunities with Senior Leadership
  • Networking Opportunities with other college internship groups within the Northwestern Medicine hospital system
  • Professional Workshops
  • Departmental Presentations led by IS leadership
  • Completion of Intern Innovation Challenge Project & Individual Presentation

Desktop Support Services

  • Sets up and removes employee workstations or devices, including setting up access controls
  • Sets up desktop, laptop, and other devices for employees
  • Installs software on network or individual computers, laptops, or devices and sets appropriate access controls or authorities
  • Installs printers on networks or individual devices
  • Troubleshoots hardware or software faults
  • Prioritizes tickets for help based on business need and urgency of problems

Qualifications

Required: 

  • Candidates must have a High School Diploma or the General Equivalent, and have completed at least 2 semesters in an associates or undergraduate program or 30 credit hours.
  • The most promising applicants demonstrate superior academic performance, leadership skills and relevant healthcare experience.
  • Interns project maturity, professionalism, and initiative.
  • Candidates must be comfortable in complex organizations and display a passion for a career in healthcare IT.

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Apply Now

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